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    Overnight Customer Service Team Member - Newport, United Kingdom - The Michael's Companies

    The Michael's Companies
    The Michael's Companies Newport, United Kingdom

    3 weeks ago

    Default job background
    Part time
    Description
    Retail Customer Service Team Member page is loaded Retail Customer Service Team Member

    Apply locations Newport-158 Pavillion Pkwy time type Part time posted on Posted 2 Days Ago job requisition id R Store - CIN-NEWPORT, KYDeliver friendly customer service, help customers shop our store and find what they're looking for.

    Complete truck unload and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

    Major ActivitiesHelp customers shop, locate product they are looking for and provide solutionsProvide a fast and friendly check out experience; execute cash handling to standardsEngage customers on benefits of Rewards program and complete enrollmentsEducate customer on Voice of Customer (VOC) surveyAssist with Omni channel processes, including BOPIS (Buy Online Pickup in Store) and Ship From Store (SFS)Participate in the truck un-load, stocking and planogram (POGs) processesResponsible to complete merchandise recovery and maintenance to include the merchandise return / go back process and general store recovery to ensure a well merchandised and in-stock storePerform Store In Stock Optimization (SISO) and AD set duties as assignedSupport shrink and safety programsAdhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standardsInteracts with others in an accepting and respectful manner; projects a positive image and serves as a role model for other Team MembersOther duties as assignedPreferred Type of experience the job requiresRetail and/or customer service experience preferredPhysical RequirementsAbility to remain standing for long periods of timeAbility to move throughout the storeRegular bending, lifting, carrying, reaching and stretchingLifting heavy boxes and accessing high shelves by ladder or similar equipmentIf you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodationWork EnvironmentPublic retail store setting taking care of our customers; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S.

    must satisfy federal, state, and local legal requirements of the job.
    For 50 years, Michaels has been the best place for all things creative.

    We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create.

    At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth.

    As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.

    Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at MICHAEL).
    EEOC Know Your Rights Poster in English
    EEOC Know Your Rights Poster in Spanish
    For 50 years, Michaels has been the best place for all things creative.

    We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create.

    At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth.

    As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.

    Founded in 1973 and headquartered in Irving, Texas, our more than 40,000 full-time and part-time Team Members live by these values:

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