General Manager - Marlow, United Kingdom - Proprec

Proprec

Verified Company

Marlow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role - General Manager
This luxury business services company is looking for a talented and professional General Manager to join their team. This is a great opportunity to join a highly successful company during an exciting period of growth.

What's in it for you as General Manager?

Great pay and benefits
An opportunity to work for a successful and growing company
Fantastic training and a chance to work for a company who will support your development.
A luxury 5* working environment
Genuine career progression potential

What will you be doing as General Manager?

Strive to achieve a comprehensive understanding of customers' business needs and requirements
Ensure the smooth running of the building/s offering exceptional customer service to ensure clients' needs are taken care of, overseeing maintenance and repair issues, staff management.
Work with sales and marketing team to ensure vacant space in the building is filled as quickly as possible
Responsibility for tours of the building to prospective clients
Maintain a strong focus on P&L and cost control, while ensuring 5* customer service is upheld at all times. Responsibility for P&L reporting, revenue generation reporting, etc
Oversee customer contract renewals lead negotiations with customers, seek to retain customers wherever possible, and report on profitability of contract renewals
Ensure the onsite team are trained in all products, IT/telephony, the renewal process, and customer information
Manage the performance of the onsite team, holding regular reviews and 121s

What experience are we looking for in a General Manager?

General Management experience in a commercial building such as an office, hotel, gyM/Fitness centre, events space, etc.
Experience working in a commercial, B2B, customerfacing environment with a strong emphasis on 5* customer service
Experience in team management and related general HR knowledge
Experience in P&L responsibility, including P&L reporting
A passion for delivering 5* customer service
Negotiation skills, able to negotiate with diplomacy and tact
Excellent communication skills, good organisation and planning skills.

Personal attributes required as a General Manager:

A positive, friendly professional personality, able to motivate others
Confident dealing with a range of people, from visitors to senior business management
Strong commercial acumen with financial and budgetary business awareness Skilled at multitasking and handing conflicting priorities
Good negotiation skills, able to show tact and diplomacy
A passion for 5* customer service
A selfmotivated problem solver
Able to manage others