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    Customer Service Manager - Glasgow, United Kingdom - Proprec

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    Permanent, Full time Tourism / Travel / Hospitality
    Description

    This local luxury business services company is looking for a talented and professional Sales Customer Service Manager to join their team.

    Monday – Friday position in Glasgow with base salary up to £35k plus commission for renewals andnew sales
    *What's in it for you as Sales Customer Service Manager?
    Competitive commission and extensive benefits package
    Thrive in a dynamic, expanding company environment
    Access support for your ongoing professional growth
    Enjoy the upscale ambiance of our workspace
    *What will you be doing as Sales Customer Service Manager?
    Partner with the General Manager to uphold top-tier operational standards
    Lead Reception staff, providing training, conducting evaluations, and managing schedules
    Expertly handle customer inquiries and concerns with finesse and professionalism
    Ensure our facility maintains its prestigious 5-star status through impeccable maintenance
    Forge strong, positive relationships with clients, understanding their unique needs
    Address IT/Telecom issues promptly, maintaining comprehensive records for swift resolutions
    Maintain strict oversight of housekeeping to ensure consistently high standards
    Showcase our facility to potential clients through engaging and informative tours
    *What experience are we looking for in a Sales Customer Service Manager?
    Possess a minimum of 2 years' experience in delivering exceptional customer service
    Proven track record in staff management, training, and development
    Familiarity with managing commercial properties and addressing maintenance concerns
    Exceptional communication skills, both written and verbal
    Proficient in basic IT/Telephony troubleshooting with a willingness to adapt to new systems
    Highly organised with exceptional time management skills
    Driven by sales targets and adept at strategic sales planning
    Skilled negotiator with a knack for closing deals
    Effective team leader with a focus on fostering growth and development
    Natural networker with a talent for building and maintaining client relationships
    Comfortable navigating diverse environments with diplomacy and cultural sensitivity
    Commercially savvy with a resilient and dynamic approach to challenges
    Demonstrates discretion and empathy in addressing staff and client needs
    Self-assured and motivated, excelling in high-pressure situations
    Proactive, detail-oriented, and resourceful in problem-solving
    *If you are passionate about customer service and want to further your career within an exciting and dynamic organisation, then this Sales Customer Service Manager role is for you. Please apply online with your CV today

    INDHS

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