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    Service Locality Manager - Glasgow, United Kingdom - Real Life Options

    Real Life Options
    Real Life Options Glasgow, United Kingdom

    1 week ago

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    Permanent
    Description

    Service Locality Manager – Glasgow, Glenwood

    Salary - £41,340 – Full time

    Driver essential

    Real Life Options is a registered charity offering creative, dynamic and person-centred services. We provide a range of individualised support to people living in shared supported living properties and individual tenancies, delivering over 2,000 hours of support across Glasgow per week.

    The Role

    As the Service Locality service manager you will be the registered manager responsible for the overall management of a number of services within the Glenwood area, ensuring regulatory and contractual compliance requirements are met, and where possible exceeded whilst driving the continued development and delivery of cost-effective, innovative and truly person-centred support.

    Main Duties and Responsibilities:

    Service Delivery

  • To take overall responsibility for best practice in person centred support delivery, and to ensure the delivery of services and support which enhances the lives of the individuals we support.
  • To continue to explore, develop and ensure delivery of increasingly cost-effective, flexible, innovative and support which meets individual needs, including those who have an Individual or Personal Budget
  • To be responsible for the development, implementation and maintenance of Business and Workforce Development Plans that ensure regulatory and organisational compliance and match the aspirations of the people who use our services
  • To ensure that every service user has an up to date person centred plan and person-centred risk assessments in place, and that these are regularly reviewed through a person-centred review process
  • To ensure that staff and resources in local areas are deployed in ways that best assist the people we support to achieve the outcomes in their plans
  • To promote good professional relationships between a range of people involved with the service user and to ensure that they all work positively together in the service users' interest

    • Performance and Risk Management

  • To ensure performance across areas of managerial responsibility and exceed where possible organisational, regulatory and contractual requirements and expectations
  • To be responsible for and support the on-going development and implementation of a robust performance monitoring and management system within areas of managerial responsibility
  • To ensure that there are appropriate and up to date Risk Management Plans and Business Continuity Plans in place for all services within areas of managerial responsibility
  • To provide accurate performance information to the Head of Operations Scotland, Director of Operations Scotland, the Senior Leadership Team, and the Leadership Team as required
  • To ensure that the requirements and responsibilities as detailed within the Health and Safety Policy are adhered to

    • Development – Organisational and Professional

  • To work with the Head of Operations and the Business Proposition Team to develop relationships with commissioners and work with peer service managers to seek opportunities for potential business growth
  • To participate in the implementation and monitoring of Real Life Options' Organisational Strategy for their area of managerial responsibility
  • To actively develop personal and professional knowledge and skills which will enhance the post holder's abilities to deliver the required outcomes
  • To actively foster effective working relationships with partner organisations to benchmark best practice and work on joint projects / joint ventures for mutual business benefit

    • You will have:

  • S/NVQ Level 3 (in both management and care) or equivalent
  • Minimum 2 years supervisory/management experience within a relevant care setting
  • Significant operational management experience in health, social services or independent sector including experience of people, financial and budget management
  • A track record of working within services for people with learning disabilities
  • Excellent communication and organisational skills
  • Leadership qualities
  • IT literate
  • Ability to lead and motivate a team and provide a clear sense of direction
  • Person centred planning
  • SSSC Registered

    • Real Life Options offers flexible employment opportunities. This role will include days, evenings, nights, weekends and there will be an expectation to cover on-call duties at times.

    Benefits and Rewards

    At Real Life Options we treat our people with the same respect, care and consideration that we show to the people we support. Not only do we provide competitive rates of pay, a great place to work and great job satisfaction, our additional benefits include:

  • Accredited training giving you the knowledge and skills to deliver a first rate job
  • Access to training bursaries
  • A minimum of 33-days paid holiday a year, including bank holidays (pro-rata for part time staff)
  • An employer contributory pension scheme
  • A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
  • Life cover 2 x Annual Salary
  • Refer a Friend Incentive £250 Bonus (terms and conditions apply)
  • A financial wellbeing scheme
  • A reward gateway with access to discounted goods and services
  • Recognition Initiatives
  • The chance to make a real difference in people's lives
  • Cycle to Work Scheme

    • We are keen to recruit someone with the right values and behaviours who can help us to ensure our workplace values are at the heart of everything we do these are: Respect – Honesty – Responsibility – Excellence

    If you can circle 6 or more of the skills below, then you could be the person we are looking for:

    Honest - Good Communicator - Strong Values – Flexible - Passionate - Self Motivated - Reliable - Caring – Inclusive

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