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Ashton-under-Lyne

    IT Support Analyst Hybrid Working - Ashton-Under-Lyne, Greater Manchester, United Kingdom - Energy Jobline ZR

    Energy Jobline ZR
    Energy Jobline ZR Ashton-Under-Lyne, Greater Manchester, United Kingdom

    1 week ago

    Default job background
    Description
    Technical Support Analyst

    Location:
    Ashton-under-Lyne – fully office based
    Permanent full-time role
    £23,000 plus up to £2000 bonus

    Form part of the "Single Point of Contact" for all general, service & software escalations, providing efficient customer service.

    Daily proactive checks and alert management via Embedded Web Services or Print Management Solutions
    Monitor and escalate device, software and infrastructure alerting to the relevant technical teams
    Access Managed Print Solution Server Status Monitoring, print queue status and error reporting
    Accurately record any incidents within the service desk tool with first line triage and assessment
    Software Installations
    Log all service tickets received via telephone, email and service portal and handle accordingly throughout the stages of the ticket, from raising through to closure
    Our ideal candidate will be an experienced 1st/2nd line technical support engineer from a Managed Service Provider background. Windows Server 2016 – 2022
    Windows 7 – Windows 11
    Networking TCP/IP
    Wireless Networks
    Previous experience providing 2nd Line Support preferably for an MSP or within the MPS Industry
    Knowledge of the principles of ITIL/ITSM


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