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    Customer Services Rep – Dutch Speaking - Chester, United Kingdom - Gibbs Hybrid Programme Solutions & Consultancy

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    Description

    Customer Services Rep – Dutch Speaking

    Duration: 6 months

    Pay: £15/hour

    Location: Chester (50/50 hybrid working)

    Language requirements: Must be fluent in English and Dutch. French skills on top of the Dutch would be highly desirable

    • policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).
    • orders and enter them in SAP system after performing validations on order following defined business rules
    • customers in case of quality issues related to product, recalls, or put on hold situations
    • backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
    • all open orders until completion and address exceptions
    • order and delivery documents
    • and answer customer contacts through phone, e-mail and fax and record in call tracking tool
    • inquiries to related departments (within Capability Centre or in markets)
    • customer routine complaints and disputes; resolve disputes; route disputes to the proper channels
    • root causes and inform customers of outcomes
    • and resolve internal ad-hoc inquiries
    • internal and external audits

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