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    Dutch Speaking Customer Support - Chester, Cheshire, United Kingdom - Gibbs Hybrid Programme Solutions & Consultancy

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    Description
    Customer Services Rep - Dutch SpeakingDuration: 6 monthsPay: £15/hourLocation: Chester (50/50 hybrid working)

    Language requirements:
    Must be fluent in English and Dutch.

    French skills on top of the Dutch would be highly desirablepolicies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices and enter them in SAP system after performing validations on order following defined business rulescustomers in case of quality issues related to product, recalls, or put on hold situationsbackorders and returns for customers:
    entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logsall open orders until completion and address exceptionsorder and delivery documentsand answer customer contacts through phone, e-mail and fax and record in call tracking toolinquiries to related departments (within Capability Centre or in markets)customer routine complaints and disputes; resolve disputes; route disputes to the proper channelsroot causes and inform customers of outcomesand resolve internal ad-hoc inquiriesinternal and external audits

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