Leah Adams

Written, Communication, Account Management, Organisation, Planning, Attention to Detail, Analytics, Microsoft Office, Time Management, Change Management, Adaptability, Observational and Listening Skills, Headhunting, Business Development, Networking, 360 Recruitment, CRM, Power BI, Lean Principles, Continuous Improvement, and Six Sigma.

Operations Support 

Quality Assurance

Recruitment

Careers Support 

Employment Advisor 

Mortgage / Financial Support 

Operations Support - Continuous Improvement Specialist November 2022 – Present
Airbus - Broughton, CH40DR
● Participated and contributed to lean improvements activities, looking at safety, quality, delivery, productivity, cost and efficiency, and delivered benefits to support customer satisfaction
● Provided coaching and guidance to assembly process supervisors during the implementation of Theory of Constraints, Lean Manufacturing/Six-Sigma philosophy
● Co-led lean deployment with line management to create an environment where continuous improvement was adhered to
● Performed workplace audits and streamlining processes within the area of responsibility
● Processed mapping, value stream mapping, identifying inefficiencies in productivity with a particular focus on layouts and sequencing to
drive improvements
● Detected opportunities to improve productivity and waste reduction, following Lean Manufacturing Practices and Six Sigma methodology
● Deployed appropriate methodologies to problem solving and support teams. Ensured the escalation process for problem solving is effective
● Supported the business in establishing “best practice”
● Arranged and facilitated Kaizen events with support from a multifunctional team to achieve business improvements in line with operational
milestones
● Worked alongside all business levels, anticipated and adapted to changing landscapes whilst managing customer and stakeholder needs and
expectations
● Attended daily meetings with various functions to establish performance / milestones
Talent Acquisition Partner / Recruitment Consultant November 2021 – November 2022 Cera Care - Remote
● Coordinated with hiring managers to identify staffing needs and candidate selection criteria
● Sourced applicants through online channels, such as LinkedIn and other professional networks
● Created job descriptions and interview questions that reflect the requirements for each position
● Compiled lists of most-suitable candidates by assessing their CVs, portfolios, and references
● Organised and attend job fairs and recruitment events to build a strong candidate pipeline
● Maintained records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders
● Built awareness and promoted recruiting efforts through social media channels such as Facebook or Twitter
● Worked with marketing to develop advertisement materials, such as flyers, digital media, and promotional products
● Built and maintained positive relationships with external agencies, colleges, vendors, and associations
● Managed candidate expectations and engage talent throughout the hiring process
● Collaborated with human resources and business leaders to design the company’s hiring process, from application to hire
● Communicated regularly with candidates
● Worked closely with business leaders to influence effective recruiting approaches and set realistic expectations on time to fill,
compensation, talent pool quality, and market feedback
Employment Advisor October 2019 – November 2021
Maximus (Department for Work and Pensions) – Wrexham, LL11 1PR
● Managed a caseload of 70 clients
● Sourced referrals to employment and support programmes by engaging with support agencies, community groups, Job Centre Plus and
internal Framework services
● Collected evidence of eligibility for DWP and ESF provision and for Right to Work and entered this information onto a Management
Information System
● Co-produced with the participant a support plan that sets out goals and SMART targets and reviewed the plan on a weekly and monthly
basis
● Inducted the participant into the programme giving the participant an overview of the service and what is expected of the participant
during their journey and undertake a detailed one to one diagnostic
● Supported individuals to address their support needs through case working, signposted to appropriate support services and supported the
participant to attend interventions. Barriers to employment included; mental health issues, learning difficulties and substance misuse
issues.
● Referred to external/internal support services in some cases and challenged participants to overcome resistance to employment
   
● Supported participants to engage in education, training and learning by referring to and supporting them to attend workshops and education opportunities
● Supported participants to engage in active job search and a range of employability focused activities. Matched participants to vacancies depending on skills and experience, supported in applying for job vacancies, updating CVs and covering letters and specialist advice and guidance regarding vacancies and approach to employers
● Supported participants to apply for and gain paid employment
● Operated a concise administration system and updated all participant records to remain compliant on online records and Excel
spreadsheets
Mortgage Arrears Consultant February 2017 – October 2019 Lloyds Banking Group - Chester, CHW
● Identified and assessed customers who are in difficult financial circumstances, provide support and review options for resolution of arrears, signposted where appropriate to help customers manage their loans
● Supported vulnerable customers with an empathic approach to their sensitive and unique situations. Referred / escalated such cases as necessary
● Agreed and monitored arrangements to repay arrears
● Monitored and managed manual payments
● Sent Letters Before Action and Instructed field agent visits
● Provided recommendations on longer-term recovery strategies to necessary teams
● Administration of cases in default
● Prepared case referrals for consideration for instruction of LPA Receivers of Rent or litigation
● Managed properties in Receivership via liaison with the appointed LPA Receivers of Rent
● Monitored the delivery of the litigation process via liaison with the appointed solicitors
● Worked to agreed objectives, service standards and deliverables
● Ensured relevant documentation and information received is checked for adherence to policy and criteria
● Dealt with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service
● Provided a prompt reply to all written correspondence
Sales Assistant March 2015 – February 2017 Topshop - Broughton, CH4
● Ensured customer service was at the highest standards at all times
● Handled all stock effectively and ensure back of house standards are maintained
● Support your Management Team in achieving company sales targets and operational goals
● Be a role model for our brand with our personal presentation standards
● Maintained store visual standards
● Managed efficient cash register operations, including scanning items, processing payments, and issuing receipts.

Hawarden High School - A Levels