Telephonist/receptionist - Stafford, United Kingdom - Midlands Partnership University NHS Foundation Trust

Midlands Partnership University NHS Foundation Trust

Verified Company

Stafford, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At MPFT we pride ourselves on staff wellbeing and development and can we offer you:

Our SOOTHE resources
supporting staff across the trust with their physical, mental and financial health. In addition to the support offered from our occupational health provider Team Prevent.
Counselling support and lifestyle information with advice on a variety of personal matters

- "In our Gift" providing a platform for your voice to be heard to inform change

The opportunity to purchase additional annual leave
Opportunities for flexible working (depending on the role)
Career development opportunities and coaching plus access to in house training programs
Innovative research training program entitled STARS (Supporting the advancement of Research Skills)
Child Care Vouchers Scheme
Recognition and engagement through our staff LOVE awards, LOVE long service awards and Staff Engagement Surveys
NHS discounts available via the Blue Card and Red Guava schemes

In addition, you may be required to undertake Forensic reception duties for a secure unit.

The post holder will be expected to undertake shift work and must be prepared to cover at short notice.

Midlands Partnership NHS Foundation Trust is an award winning organisation with over 9000 employees.

We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.

We pride ourselves on the services provided to support with the well-being of all of our employees both physically and mentally and offer counselling support and lifestyle information.

Opportunities for flexible working are also available depending on the role.

We encourage career development provided by in house training programs and coaching support.

We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.

Main

Responsibilities:

Operate the Trust 24hr switchboard and to take relevant set actions in the event of system failure.
Operate and update the directory.
Operate and control the staff paging systems.
Operate the panic alarm systems.
Receive and deal with general reception enquiries: this may include listening to and responding to straightforward information or queries and enquiries dealing with visitors (staff, service users, visitors, contractors), answering the telephones, taking and forwarding messages.
Undertake data inputting, general typing, clerical/administration duties and other tasks to support the Facilities and Estates team.
Redirect confidential returned post that may be of a confidential nature, as required.
Operate the centralised taxi booking service and to work collaboratively with taxi companies
Receive samples from site and record / package for collection by external courier
Message taking service for the Out of Hours District Nurse service and follow appropriate action in line with process established
Ensure night safe procedures are followed when depositing cash/ patients belongings
Undertake the receiving and issuing of bleeps, keys, panic alarms, ID's etc
Follow local processes and procedures.
Control security doors from the reception.
Monitor CCTV screens
Maintain records as required.
Sort internal mail, Royal Mail delivery and frank outgoing post as required
Undertake fire safety procedures such as silencing of main fire panel. Operate and Coordinate the Fire Alarm when raised
Issue handbag locker keys and collect return keys.
Liaise with the ward staff about service user movements (as applicable).
Ensure that reception area is kept tidy and safe. Any cleaning duties are in line with schedule as defined by the supervisor
Prioritise duties within own workload.
Attend work related meetings and training.
Provide advice or demonstrate work activities to team members, in order to deliver the level of service required.
Provide information and advice to new starters, apprentices, trainees, work colleagues, managers, contractors and customers (in line with level or role, training and experience)
Exchange routine information where appropriate and offer feedback where required
Demonstrate activities to new starters, apprentices, trainees, support workers etc. and assist in ensuring their health and safety
Complete required work records (maintain or provide to supervisor as required)
Provide work related information to supervisor where required for data management.
Complete legislative and Trust documentation where applicable (e.g. reporting accidents, adverse incidents).
Provide work related information to supervisor where required for data management
The post holder will be required to undertake surveys or audits, as necessary to own work; they may occasionally participate in research and development activities.
Follows Trust policies and procedures in