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    Network Service Co-Ordinator - United Kingdom - Espria

    Espria
    Espria United Kingdom

    2 weeks ago

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    Description
    • Hours: Full time
    • Location: Winchester Hill, Romsey, Hampshire

    Summary of Position:

    Due to continued growth and expansion, we are looking for a Network Service Co-ordinator to join our successful team here at Espria. With offices in Hampshire, Hertfordshire and Cambridgeshire, Espria design, install and maintain business telecommunication solutions, document and IT solutions for customers throughout the UK.

    What can Espria give to you?

    • 23 days holiday (moving to 26 with service)
    • Pension
    • Death In Service Insurance
    • Health Insurance
    • Employee Assistance Programme
    • Free treats and refreshments
    • Modern Offices
    • Free Parking
    • Development and training support.
    • Time Management Skills
    • Able to work within a team as well as on own initiative
    • Able to adapt to change
    • Excellent telephone technique and manner.

    Experience & Training:

    • An understanding of PSTN, ISDN, Broadband, SIP
    • An understanding of Ethernet Technologies desirable
    • An understanding of PBX/Hosted telephone systems (Cloud)
    • Experience using WLR ordering portal.

    Duties:

    The main objective of the role is to manage the supply of network services to the client, maintaining good relationships and processes with suppliers and colleagues to ensure a smooth transition into Espria.

    This includes:

    • Placing and managing Fixed Line, Broadband, SIP and Mobile product orders using a variety of internal and external systems
    • Informing customers of new and ongoing orders via telephone and email
    • Regularly updating customers with fault progress and timescales
    • Ensuring all internal systems are updated with provision changes.

    Who are you?

    • You are confident on the phone
    • You enjoy multi-tasking and troubleshooting
    • You are organised and self-motivate.
    • You have a can-do attitude and a pro-active & practical approach to your work
    • You treat client experience with the upmost importance
    • You enjoy working in a team and are happy to help & learn about other teams in the business.

    Our teams are the heart of our business and the high service delivery we provide to our clients is because of their commitment.

    Teams work together as one.

    Action

    To take the initiative and be proactive.

    To be extraordinary in delivering our service.

    Evolve

    Constantly develop and progress to always be at the cutting edge of technology and service delivery.

    speak to an expert

    Jenny

    Jenny is part of our HR team and is passionate about finding the right team members who want to work in our fun, hardworking environment. Get in touch with Jenny if you think you are right for Espria.

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