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    Guest Relations Manager - Leeds, United Kingdom - Elevation Recruitment Group

    Elevation Recruitment Group
    Elevation Recruitment Group Leeds, United Kingdom

    4 weeks ago

    Elevation Recruitment Group background
    Description
    Customer Experience Manager

    ~ Leeds
    ~£35,000 - £40,000
    ~ Full-time, Office-based
    ~25 days holiday + 8 bank hol
    ~ Private Health Care
    ~ Career development
    ~ Many more fantastic benefits

    Elevation Recruitment Group, Business Support Division are working with a leading and highly desirable organisation based in Leeds. This business is committed to delivering exceptional customer experiences and fostering a culture of innovation and excellence.

    As a Customer Experience Manager, you will play a pivotal role in ensuring that customers receive the highest level of service and satisfaction, while enjoying excellent perks and opportunities for professional growth within this esteemed organisation.


    Key Responsibilities:
    Develop and implement strategies to enhance overall customer experience, retention, and loyalty
    Lead and mentor a team of customer experience representatives, providing guidance and support to ensure consistent delivery of exceptional service
    Analyse customer feedback, identify areas for improvement, and streamline processes to maximise efficiency and effectiveness
    Utilise data analytics and customer insights to identify trends, anticipate needs, and proactively address customer concerns
    Develop training programs and resources to equip staff with the skills and knowledge needed to improve product knowledge and deliver outstanding customer experiences
    Serve as a champion for the customer within the organisation, advocating for their needs and driving initiatives to exceed expectations
    Continuously monitor and evaluate customer experience metrics, identifying opportunities for improvement and implementing corrective actions as necessary


    Qualifications and Experience:
    A team player with an energetic attitude
    Strong leadership skills with demonstrated experience in leading and developing high-performing teams
    Experience establishing KPI's
    Exceptional communication and interpersonal skills, with the ability to build rapport and relationships at all levels
    Strategic thinker with the ability to translate insights into actionable initiatives
    Experience working in a fast-paced environment with a focus on delivering results
    Knowledge of customer experience best practices and industry trends
    Proficiency in CRM systems and other relevant software applications
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