Operational Support Professional - Birmingham, United Kingdom - BT

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About BT
BT has a key role in British society, fostering change and leading technology innovation.

From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission.

Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

About this role

At the forefront of sales operations promoting the BT brand onboarding BT local businesses and maintaining them throughout their in-life journey whilst providing expert advice and support to internal and external customers.

Offering pricing support and technical information at the same time ensuring that our contracts are fit for purpose and our customers journeys are starting on the right path.

Contributing on the reduction of lost/ broken orders, supporting lead to cash on all products whilst reducing order breakage.

You'll have the following responsibilities

Delivers detailed support in line with contractual agreements and executes for a variety of strategic projects to meet strategic objectives
Collaborates with other business segments to encourage knowledgesharing and continuous improvement, and builds relevant external partner, supplier, and consultant relationships.
Coordinates the development of processes to deliver value for 3rd party sales teams and help to develop a framework for technical support to ensure sharing of knowledge across different sites.
Guide and support teams with system errors and provide guidance on system use to reduce future errors
Share point design

You'll have the following skills & experience

Technically Knowledgeable
Has a thirst to understand and learn their product's features and technical composition. Is aware of new technologies and the potential they provide.

Driven

Does everything within their responsibility to deliver what was promised and ensures operational vigilance. But understands when to say no.

Performance Coaching

Delivering, customer and business centric KPI's. Coach & support your team to deliver a better user experience together.

Insight & RCA

Clear insight and robust RCA to sales & Operational teams to drive behaviour & process improvements in line with BT's internal processes, values, and regulatory guidelines.

Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive.

our focus is simple:
be the global provider-of-choice for managed network and IT infrastructure services.