Contact Centre Real Time Analyst - Woking

We are excited to invite you to become part of our team as a Contact Centre Real Time Analyst. This full-time office-based role is located in our new offices in central Woking. · Continuously monitors real time performance metrics. · Tracks inbound/outbound call volumes and chat ...

+Job Summary · The Contact Centre Real Time Analyst (RTA) monitors and manages the contact centre's real-time performance to ensure service level objectives and operational efficiency are consistently met. · +Qualifications · - Proven experience in a contact centre environment · ...

The Realtime Analyst (RTA) is responsible for monitoring and managing live operational performance within the BPO to ensure Service Level Agreements (SLAs) and client expectations are consistently met. · ...

The Realtime Analyst (RTA) is responsible for monitoring, analyzing and managing live operational performance within the EXL to ensure Service Level Agreements (SLAs) and client expectations are consistently met. Acting as the command center of the contact center floor, the RTA p ...

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. · Ensure that Workforce Optimization decisions consistently focus on enhancing quality while upholding the highest standards of service. · Monitor real-time ...

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. · ...

We're looking for a proactive Real Time Queue Management (RTQM) Analyst to ensure seamless intraday queue management, reporting, and real-time insights across our operations. · ...

RH is seeking a dynamic and detail-oriented Workforce Optimization Real-Time Analyst to join our Customer Experience Team. · Ensure that Workforce Optimization decisions consistently focus on enhancing quality while upholding the highest standards of service. · Monitor real-time ...

We're seeking to fill the position of Real-Time Analyst to help deliver outstanding customer experiences through proactive data-driven decision making. · Minimum 2 years demonstrable experience in a similar role · Experience of understanding and delivering complex and accurate ma ...

Exposure Management Analyst – Real-Time Risk · A dynamic role awaits an Exposure Management Analyst in a leading London Market Insurance business. · Transition reports to automated tools to enhance exposure reporting · Collaborate with underwriters on risk management activities · ...

A leading London Market Insurance business is seeking an Exposure Management Analyst to join its Exposure Management team. · This role is tailored for those with a background in catastrophe modelling looking to delve into exposure management automation and insurance analytics. · ...

A diversified trading firm in London seeks a Macro Analyst to provide insights into market drivers and assist in trade structuring. · The successful candidate will analyze macro stories, develop themes, and work with traders to execute trades effectively. · This role offers a uni ...

We are looking for a full-time analyst to join the London team. You will be searching for and proposing new investment targets via data-driven channels. · ...

Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses Adjust the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing ...

A leading trading firm in London is seeking a results-driven Macro Analyst to join their research team. · Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. · This role involves providing real-time analy ...

We are working with an exceptionally well-regarded and people centric contact centre to recruit a Contact Centre Real Time / Planning Analyst. · This is an interactive role where you'll be working closely with Contact Centre Operations to ensure Service Level targets are met, sch ...

This is an interactive role where you'll work closely with Contact Centre Operations to ensure Service Level targets are met schedules are optimised and offline activities are managed effectively. · ...

Citi's Internal Audit Group is looking for Full-Time Analysts to join the team in London. · As an analyst on the world's largest Internal Audit team, you will gain an understanding of internal audit best practices. · ...

Join JPMorgan Chase's digital transformation journey as we revolutionise mobile banking and build the digital bank of the future. As a Full-time Analyst in the Chase Digital Development Programme, you will be part of a dynamic team focused on transforming customer experiences and ...

Join JPMorgan Chase's digital transformation journey as we revolutionise mobile banking and build the digital bank of the future. · ...