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    Mechanical Engineer - London, United Kingdom - Randstad

    Randstad
    Randstad London, United Kingdom

    2 weeks ago

    Randstad background
    Description
    Graduate Mechanical Engineer (Technical Service Specialist)

    Location:
    Contract length: 00 per hour

    My client is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics.

    Our products offer automation, convenience, cost-effectiveness and flexibility.

    My client has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

    The Technical Service Specialist is responsible for providing level one and two support to our customer base – handling installations and removals, repairs, instrument hardware or software upgrades and providing basic training to customers and ambassadors.

    Schedule and perform planned maintenance (PM) activities
    Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
    Conduct / assist with installation of instruments, automation and deinstallations
    Perform IQ/OQ (Installation Qualification/Operation Qualification) procedures during and after installation
    Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours of labor time
    Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
    Perform basic technical coaching and training to other Technical Service Specialists

    Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.

    Bachelor's degree or equivalent experience required, a Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

    Requirements / Work experience
    Successful engagement with customers, specifically key stakeholders and lab staff.
    Coaching and training skills
    Excellent experience in use of analytical tools and software
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