- Deliver a high standard of neighbourhood management services for service users, achieving value for money for services, high levels of customer satisfaction, by working closely with other teams and services.
- Advise tenants and leaseholders of their rights and responsibilities under their tenancy or lease, providing any advice and assistance as may be appropriate under the Housing Act 1985, Housing Act 1996, Localism Act 2011, and other legislation.
- Enforce tenancy and lease conditions, with regard to estate management, and provide evidence to support any legal action if necessary, including acting as the organisation's witness in court proceedings.
- Duties in respect of leasehold management: Collect and collate information and provide evidence to support any legal action in respect of service charge arrears if required. Deal with enquiries regarding service charges, where these to relate to provision of housing services. Deal with general enquiries about former organisation properties.
- Respond promptly and effectively to neighbour nuisance and anti-social behaviour complaints within the organisation's policy and procedures, working with the necessary residents, partner agencies and external organisations to end anti-social behaviour and promote safe and sustainable neighbourhoods.
- Deal with and respond to complaints about services, and against the organisation, regarding housing matters, taking ownership of the problem and see it through to a satisfactory conclusion.
- Act as authorised officer under relevant legislation to make arrangements to secure access to tenant's homes for the purposes of gas safety checks or other relevant health and safety reasons.
- Working with partner agencies to support vulnerable tenants and households.
- Support the organisation's new build programme; attending planning and consultation meetings in respect to proposed new developments, handover of new properties, participating in launches or openings of new housing developments with the view of building PR and promoting communities.
- Contribute to and carry out procedures to detect social housing and other types of fraud.
- Higher education qualification or degree or equivalent (Desirable).
- Chartered Institute of Housing Professional Qualification or other appropriate professional qualification (Desirable).
- Experience of working within a face-to-face customer service environment within a public sector or voluntary sector.
- Experience of working in social housing for a local authority or housing association.
- Experience of case building and the management of cases, statement writing and presenting and attending meetings.
- Experience in managing Leaseholder enquires and/or shared ownership properties and Section 20 Consultation (Desirable).
- Knowledge or awareness of housing and social welfare legislation and its practical application in housing management: Housing Act 1985, 1988, 1996, Data Protection Act 1998, Humans Rights Act 1998, Leasehold Reform Act 2002, Localism Act 2011.
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Supported Housing Officer
Found in: SonicJobs Direct Apply UK - 4 days ago
Rocasa Consulting Limited West Wycombe, United KingdomJob Overview: · We are seeking a Supported Housing Officer working in High Wycombe · This is a temporary to permanent position. · This will be working on shift rotation, including some weekend work. · The shifts: · Job Types: Temp to perm · Contract length: 6 months · Pay: £15.30 ...
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Housing Officer
Found in: Click to Hired UK C2 - 3 days ago
Vivid Resourcing Ltd South East, United Kingdom Contract, Temporary, Full timeTo offer a comprehensive tenancy management service to residents of Council housing, including sheltered housing, leasehold properties, and temporary accommodation. This involves handling all aspects of tenancy and income management, such as addressing anti-social behaviour, mana ...
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Housing Officer
Found in: Jooble UK O C2 - 3 days ago
Pinnacle Group Limited Aldershot, Hampshire, United KingdomPinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and w ...
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Housing Officer
Found in: Jooble UK O C2 - 2 hours ago
Pinnacle Group Limited Aldershot, Hampshire, United KingdomPinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and w ...
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Housing Support Officer
Found in: Jooble UK O C2 - 6 days ago
BRC Woking, Surrey, United Kingdom Full timeHousing Support Officer · DURATION: 6-month temp (with possibility of going permanent) · HOURS: Full Time - 39 hours per week (Mostly Mon-Fri 08:30-17:00 with participation in on-call rota) · In this role you will work as part of a team and support clients on a day-to-day basis ...
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Housing Officer
Found in: beBee S2 UK - 4 days ago
Pinnacle Group Aldershot, United KingdomPinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and w ...
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Housing Support Officer
Found in: Jooble UK O C2 - 4 days ago
BRC Woking, Surrey, United Kingdom Full timeHousing Support Officer · LOCATION: Woking, Surrey · SALARY: £26,000 per annum · DURATION: 6-month temp (with possibility of going permanent) · HOURS: Full Time – 39 hours per week (Mostly Mon-Fri 08:30-17:00 with participation in on-call rota) · Day-to-day duties: · In this role ...
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Housing Officer
Found in: Indeed UK C2 - 4 days ago
Build Recruitment Hounslow, United Kingdom Full timeSalary: £ per hour · Reference: 30831 · Role: Housing Officer · Salary: £19.38 ph · Location: Hounslow · 3 month contract to start (possibility of going perm after this) · We are recruiting on belhalf of one of of the top Housing associations in London for the role of Housing off ...
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Housing Officer
Found in: Talent UK 2A C2 - 1 day ago
Aspire Stanmore, United Kingdom Full timeHousing OfficerWe are looking for a Housing Officer who can oversee the specialist supported housing programme, in this hybrid-working role.Position: Housing OfficerLocation: Stanmore/Hybrid workingJob type: PermanentHours: Full time, 35 hours a weekSalary: £29 - £32,000 per annu ...
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Housing Officer
Found in: Click to Hired UK C2 - 3 days ago
Novax Recruitment Ltd City of Westminster, United Kingdom Temporary, Full timeHousing Officer · Westminster - Hybrid · £22 per hour umbrella · Contract (3 months with potential to extend) · The Role: · Manage a designated patch of properties, this may include Social Housing tenants, Council leaseholders, Community Supported residents and some out of boroug ...
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Housing Officer
Found in: Click to Hired UK C2 - 4 days ago
Build Recruitment Brent, United Kingdom Temporary, Full timeRole: Housing Officer · Salary: £19.38 ph · Location: Brent/Harrow · 3 month contract to start (possibility of going perm after this) · We are recruiting on belhalf of one of of the top Housing associations in London for the role of Housing officer, based in Hounslow, you will be ...
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Housing Officer
Found in: Click to Hired UK C2 - 3 days ago
CPR City Of London, United Kingdom Permanent, Full timeWe are looking for a Housing Officer to assist a Local Authority with providing excellent housing services to the tenants living within their portfolio of properties. · Job responsibilities include, but are not limited to: · - To be responsible for a patch of properties · - Compl ...
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Housing Officer
Found in: Talent UK 2A C2 - 4 days ago
Ackerman Pierce London, United Kingdom*Please only apply if you have over 2 years experience in the relating field* · Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious li ...
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Housing Officer
Found in: Click to Hired UK C2 - 3 days ago
AKTON Resourcing Ltd Wembley, Greater London, United KingdomHousing Officer Wembley I am recruiting for a local authority who is looking for someone to provide visible, accessible housing management services on the ground to customers renting homes, garages or travellers sites, owner occupiers and shared owners in the borough. Job Role Ma ...
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Housing Officer
Found in: Talent UK 2A C2 - 4 days ago
Red Sector Recruitment Limited Littlehampton, United Kingdom TemporaryRed Sector are recruiting 2 Housing Officers for a client in Littlehampton, on an initial 3-month contract to offer support to a busy housing team. Working in a generic role across the housing team you will offer support with various departments, including: * Income recovery * De ...
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Housing Officer
Found in: Click to Hired UK C2 - 4 days ago
Build Recruitment Hounslow, United Kingdom Temporary, Full timeRole: Housing Officer · Salary: £19.38 ph · Location: Hounslow · 3 month contract to start (possibility of going perm after this) · We are recruiting on belhalf of one of of the top Housing associations in London for the role of Housing officer, based in Hounslow, you will be the ...
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Housing Officer
Found in: Click to Hired UK C2 - 4 days ago
Tempex Recruitment Ltd London, United Kingdom Permanent, Contract, Temporary, Part timeHOUSING OFFICER · Purpose · To support and assist residents to comply with the terms of their tenancy and lease agreement, be satisfied with their home and local environment and be active members of their community. To work with partners and statutory agencies to ensure that brea ...
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Housing Officer
Found in: Click to Hired UK C2 - 3 days ago
Daniel Owen Ltd City of Westminster, United Kingdom Temporary, Full timeHousing Officer · Westminster · Monday - Friday · £19.11per hour · General Information: · 36 hours p/w, · 9am-5pm Monday to Friday. · One day p/w homeworking for admin, subject to office staffing levels · One day per week office reception service Public facing and patch based ...
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Housing Officer
Found in: Click to Hired UK C2 - 1 day ago
Red Sector Recruitment Limited Littlehampton, United Kingdom Temporary, Full timeRed Sector are recruiting 2 Housing Officers for a client in Littlehampton, on an initial 3-month contract to offer support to a busy housing team. Working in a generic role across the housing team you will offer support with various departments, including: · * Income recovery · ...
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Housing Officer
Found in: Jooble UK O C2 - 3 days ago
Service Care Solutions London, United KingdomHousing Officer · Lambeth/Southwark, London · Temporary · Full Time · We are seeking an experienced and enthusiastic Housing Officer to join a team based in Lambeth on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Officer will be re ...
Housing Officer - Guildford, Surrey, United Kingdom - Positive Employment
Description
Positive Employment is currently recruiting for a Housing Officer (Estates) for our client a government organisation based in Guildford.
The successful candidate will proactively manage a defined area or neighbourhood within the organisation's housing stock.
This is a 3 month starting contract with the possibility for extensions. Hybrid working available.
Duties and Responsibilities but not limited to: