Claims Handler - Romford, United Kingdom - Massenhove Recruitment
Description
Claims Negotiator / Claims Handler - Motor
(Potential Hybrid 3 & 2 office/home)
Job Summary:
To deal with all aspects of both first party and third party claims including, but not limited to; customer claims, third party damage claims, credit hire and credit repair damage claims within agreed quality and service standard up to the specified handlingauthority limit.
Key Responsibilities:
- Manage individual first and third party claims from cradle to grave to successful conclusion. Negotiate settlement of claims in a proactive & cost effective manner.
- Provide an A class claims service to both first and third parties.
- Monitor individual claims on a daily basis, controlling the overall claims costs.
- Intervene on individual claims in order to keep claims costs to a minimum, this will include intervening and providing claimants with a replacement hire vehicle via our panel supplier.
- Attend relevant market forums.
- Contribute to plans for managing all aspects claims issues that arise from time to time.
- Be aware of market developments regarding credit hire, credit repair and third party damage claim management.
- Ensure awareness of TCF and how customers are managed.
- Ensure awareness and understanding of Financial Crime.
Knowledge and Experience/
Skills/Personal Qualities
- Previous experience in dealing with first and third party damage, including credit hire claims including subrogated recoveries
- A reasonable level of understanding of the MIB, RTA and Article 75 status
- A basic understanding of the Civil Procedure Rules
- A high level of understanding for both the ABI GTA/Non GTA credit hire processes
- Experience in negotiating litigated claims
- Ideally you will either be Cert CII qualified or working towards this qualification
- Work on own initiative
- Communicate effectively
- Priorities workload
- Meet deadlines
- Multitask
- Communicate effectively
- Work on own initiative
- Use the in house systems
- Work on own initiative
- Identify problems & communicate accordingly
- Manage time effectively
- Comply with FCA and audit requirements
- Escalate any conflicting work requests
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