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    Director Sales and Events - Cambridge, United Kingdom - Graduate Hotels

    Graduate Hotels
    Graduate Hotels Cambridge, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    RESPONSIBILITIES

  • To lead and manage the Sales and Events department to its fullest potential, ensuring the current and future needs of the business are met.
  • To own all accounts in your area of remit & to actively maintain relationships with key local customers.
  • To ensure that effective processes are in place for the recruitment, induction, training, and development of all sales & events Team Members.
  • To set and monitor effective targets for sales & events Team Members and manage team performance.
  • To target new business opportunities for the hotel.
  • To manage key internal and external stakeholders.
  • To create and implement effective planning in line with the commercial strategy.
  • To manage negotiations and contracting through Delphi, Lanyon, Cvent and RFP processes.
  • To play an active part in supporting the team to convert key opportunities as and when required.
  • To play an active part in networking with the M&L and Graduate Sales Team & Global Accounts Managers to increase awareness of the hotel's needs and objectives and drive inbound business.
  • Participate in sales initiatives such as client workshops, roadshows, trade missions, and tradeshows as and when required.
  • Ensure the team arrange all details of events to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services.
  • Reviews demand calendar and pricing and establish actions to fill the gaps in need periods.
  • Monitor budget and drive upsell products and services.
  • Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
  • Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increased volume, food and beverage and banquet sales.
  • Ensures all bookings and account management activity is recorded in Delphi.

    • WHAT WE ARE LOOKING FOR FROM YOU

  • Strong Hotel Sales and Events experience at Director level (A minimum of 3 years is a must).
  • Ability to use and train Opera and Delphi.
  • 5 years of management experience in recruiting, training, and developing people.
  • Excellent communication and presentation skills.
  • Experience in delivering strategies and working with targets.
  • Strong experience in hospitality forecasting, pricing, and inventory control.
  • Strong analytical skills to understand key business indicators and competitive trends.
  • Strong customer relationship management skills and ability to negotiate.
  • Knowledge of revenue management and account profitability, and RFP.
  • Proficient in using CRM, MS office software applications, including M.S. Office, Excel, PowerPoint etc.
  • This is an on-property role - 5 days a week.

    • THE PERKS

  • Company Discount on rooms plus free night stays each year
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Access to a 24/7 Employee Assistance Program
  • Discounts on the hotel food & beverage
  • Recognition incentives
  • Team Member Events
  • Complimentary meal on duty in the Team Member canteen
  • Parking for cars, mopeds, scooters, and bicycles
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