Admin Team Leader - Swindon, United Kingdom - Everpool

Everpool

Verified Company

Swindon, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Admin Team Leader - Home-based

Full Time, permanent position (37.5 hours pw)

£24,000 per year

_Have you managed a team of people for the last 2 years?_

_Are you passionate about customer service?_

_Do you have a desire to build a team and meet targets?_
The
Admin Team Leader role is being introduced to provide a better claimant experience, to provide support to the Service Delivery Manager and enhance performance at each Assessment Centre by:

Day to Day management of a team of Administrators
Ensuring that claimants are kept informed always & have a positive experience.
Proactive session management is being followed to ensure the centre is productive and all HP's are fully utilised in line with their experience.
Monitoring of the arrivals board to ensure that all empty slots that can be filled are filled.
Better decision making around retractions/cancelations
Onboarding and training employees within the region
Introducing governance around compliance, ensuring that employees are complaint with current guidance
Implementation of any agreed changes to process and/or procedures and that they are being followed and understood
Acting as initial contact for any escalations at AC level, whether that be via a claimant or HP

Job Details: