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Kettering

    1st Line Support Engineer - Kettering, Northamptonshire, United Kingdom - DigiTech Resourcing

    DigiTech Resourcing
    Default job background
    Technology / Internet
    Description

    1st/First Line Support Engineer

    Hybrid - Kettering

    £23,000 - £27,000

    Digitech are partnered exclusively with a fast-growing and innovative MSP. They have employed over 60 people within the technical team in the past 3 years and have no signs of slowing down.

    After a successful 2023 and with plans to onboard multiple new clients in the coming months, they are seeking multiple 1st Line Support Engineers to join the team.

    Responsibilities:

    • Provide assistance to users through phone, in-person interactions, email, or by utilising a ticket management system.
    • Offer support for computers, laptops, tablets, switches, smartphones, and various applications.
    • Elevate issues to the appropriate support team as necessary.
    • Conduct trend analysis to aid in the identification of problems.
    • Collaborate with external vendors and third parties to support incident and TPM resolution.

    Requirements:

    • 3+ years of experience in a 1st Line Support position.
    • Excellent communication skills.
    • Experience with 365, AD, Group Policy, Windows, ITIL, DHCP, DNS.
    • Ideally from an MSP, but not essential.

    Must be eligible to work in the UK.


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