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Eastleigh

    Administrator and Scheduling Coordinator - Eastleigh, Hampshire, United Kingdom - Service Care Solutions Ltd

    Service Care Solutions Ltd
    Service Care Solutions Ltd Eastleigh, Hampshire, United Kingdom

    2 weeks ago

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    Description

    Job Title: Administrator and Scheduling Coordinator

    Salary: £17.72 P/H LTD Umbrella

    Hours: 37

    Type: Temporary Ongoing

    Location: Eastleigh, SO50

    Start Date: ASAP

    We are excited to offer an exceptional opportunity for a dedicated Administrator and Scheduling Coordinator to join our client's HomeCare Directorate team. This role is pivotal in ensuring the seamless coordination and scheduling of our damp, Mould & Disrepair Team, aiming to deliver top-tier services aligned with our KPIs and SLAs. As the backbone of our administrative operations, you will be instrumental in managing the schedules of our Operatives/Surveyors, ensuring efficiency and excellence in customer service. Key Duties and Responsibilities:
    • Take full ownership of coordinating the diaries of our Operatives to ensure effective service delivery in line with our key performance indicators.
    • Work closely with Senior Managers, Surveyors, and Operatives to ensure a holistic approach to work coordination, fulfilling requirements across all areas for efficient completion and excellent customer service.
    • Proactively liaise with customers to schedule appointments and keep them informed, emphasizing superior customer service, especially in scenarios with potential legal implications.
    • Coordinate essential surveys (Electrical, Gas, EPC, Asbestos) and ensure all relevant documents and certifications are up to date and properly stored.
    • Oversee the raising of POs and the purchase ledger process, ensuring compliance with business financial requirements.
    • Manage performance and assurance spreadsheets, raising jobs as needed, and work closely with surveyors and subcontractors to ensure smooth job execution.
    • Engage in any other administrative duties as requested by line management.

    Requirements:

    • Proven experience in prioritizing workloads in a busy environment.
    • Exceptional communication, administration, and customer service skills.
    • Proficiency in Microsoft programs and database management.
    • Organized, efficient, and a committed team player.

    If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to

    #J-18808-Ljbffr
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