Customer Onboarding Consultant - London, United Kingdom - BigHand

BigHand

Verified Company

London, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About BigHand:

BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through technology, insight and experience, we deliver success for our clients future. We enable our clients to give their customers a better experience while empowering their people to be their best.

We make big happen for our customers.

We are a business driven by our values and have these at the centre of everything we do.

Our BigHanders are dedicated to building a culture where we win together, we learn, we give back, we believe in each other and we find the fun.

We are proud to have ranked in Great Places to Work top 50 "UK's Best Workplaces" list for 6 years.

About the role

Duties of the Onboarding Project Consultant include the full-lifecycle delivery of BigHand solutions to global customers; this will be focused on the Documents product suite but could include any BigHand solution as the needs arises.

The Onboarding Consultant will be the main point of contact for our customers during their software onboarding project, ensuring the project stays within scope and budget, while also ensuring a successful delivery of BigHand solutions, setting the customer up for future success.

What you'll do**:

Deliver software onboarding projects that enable BigHand customers to be successful in their use of BigHand software solutions.
Effective management of a portfolio of software onboarding projects.
Lead project teams to ensure delivery meets the agreed project scope.
Control overall project scope and budget.
Engage and communicate with stakeholders (internal and external) and be the customer advocate during the onboarding project.
Use your knowledge of the BigHand solution and delivery to provide consultancy services (inc. Business Analysis, training and change management) to BigHand customers, allowing our customers to optimise the use of the solution.

What we're looking for:

Full lifecycle software project management experience (at least 2 years).
Experience working with software/technology solutions in a client facing capacity.
Proven experience in leading internal, client and 3rd party resources to ensure projects are delivered to the agreed scope and budget.
Excellent communication and organisation skills.
Experience in business process mapping.
Demonstrable exposure to strategic change/transformation initiatives, ideally in the Legal sector.
Strong business acumen, managing stakeholder expectations up to Board Level.
Flexible and willing to help in other areas of the business, if required.
Prince2 or AgilePM Practitioner desired.

What we offer**:

25 days holiday (exc. bank holidays) + 3 BigHand days off between Christmas & New Year
Various wellbeing benefits including private medical, vision, Employee Assistance Program (EAP) and Employee Resource Groups (ERG)
Companywide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health
Opportunities to give back with company volunteer events and individual volunteer days
Career growth opportunities and study leave allowance
Family benefits including enhanced parental leave, secondary caregiver leave and fertility support
Financial benefits including pension scheme, life assurance, and salary sacrificing
Cycle to Work Scheme and Tech Scheme
Growing business with a global presence, flexible working, modern offices, and remote work options

_Our __DEI Commitment _**:

We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas._