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Newbury

    2nd/3rd Line Support, Hybrid Working - Newbury, Berkshire, United Kingdom - Jago Consultants

    Jago Consultants
    Jago Consultants Newbury, Berkshire, United Kingdom

    Found in: Jooble UK O C2 - 2 days ago

    Default job background
    Description
    2nd/3rd Line Support Technician Required.

    My client is a well-established IT firm, who focus on providing managed IT support, Hosted services (Microsoft 365) and software development, as well as consultancy and project management.

    They are now looking for an experienced IT technician to join their friendly & supportive office based in Newbury, Berkshire.

    The successful candidate will be responsible for inbound & outbound technical support activities, supporting services & solutions supplied to customers.

    Whilst office based, you will occasionally spend some time onsite at customer locations, more local to us throughout West Berkshire.

    Providing technical support on new and existing support cases via telephone, remote control software, and email.
    Fault finding, diagnosis and resolutions across software and hardware
    Configuration & maintenance of software, servers, infrastructure, systems, networks and equipment
    Providing system migration, solution installation, and configuration resources to IT projects as required
    Assisting junior engineers and handling escalated cases ensuring service desk meets SLA requirements
    UK Driving License
    Windows Server 2012, 2016, 2019, 2022
    Microsoft Exchange 2010, 2013, Exchange online (365)
    Active Directory, Group Policy, DNS, DHCP, VPN
    Windows 7,8,10,11 & Mac OS
    Microsoft Office 2016,2019,2021,365
    Mobile Devices IOS & Android
    Monday to Friday
    ~ 25 days holiday including bank holidays
    ~ Pension Scheme
    ~ Hybrid working (in the future, after a period)

    By submitting this form you agree to our privacy policy. Register your details with us by completing our online form and attach a copy of your curriculum vitae. You guys make it personal and go the extra mile to help. Karen has been a great help in my Career change and I will be sure to recommend you guys to my friends and colleagues"
    "Brilliant help from Andy hats off to him"
    You guys make it personal and go the extra mile to help.

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