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    Events Executive- Remote working - London, United Kingdom - Marriott International

    Marriott International
    Marriott International London, United Kingdom

    3 weeks ago

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    Description

    Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events.

    This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
    experienced years of experience) in the event management or related professional area.
    at least 1 year experience in the event management or related professional area required.
    Managing Event Logistics and Operations


    • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
    • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
    • Adheres to all standards, policies, and procedures.
    • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
    • Uses his/her judgment to integrate current trends in event management and event design.
    • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
    • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.
    Coordinates and communicates event details both verbally and in writing to the customer and property operations.


    • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
    • Follows up with customer post-event.
    • Responds to and handles guest problems and complaints.
    • Interacts with guests to obtain feedback on product quality and service levels.
    • Ensures hourly employees understand expectations and parameters for event activities.
    Leading Event Management Teams


    • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
    • Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
    • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
    Up-sells products and services throughout the event process.


    • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
    Assists in the development and implementation of corrective action plans.


    • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
    • We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot.

    In joining Aloft Hotels, you join a portfolio of brands with Marriott International.
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