Service Advisor - Dungannon, United Kingdom - EM Recruitment
Description
Service Advisor
Dungannon
Permanent
**Mon
- Friday**
£22k Neg bonus OTE 28/30K
About the role
You will welcome all customers to the department, organise department bookings for service
- The role also involves prospecting for Service Work to encourage customers of special offers available to them.
- You will also carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department
- This role requires you to promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time
- This role involves coordinating with the Sales teams, Workshop, Parts and Service
- This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager._
- The company reserves the right to expand the short listing criteria to facilitate the short listing process_
Essential criteria
- At least 2 years' experience in a similar role
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
- Excellent organisation and time management skills
- Proficient IT Skills
- A full driver's licence as driving duties are involved
Desired criteria
- Knowledge of vehicle parts would be advantageous
- Knowledge of Kerridge / Keyloop
- Excellent Customer Service Skills
Job Types:
Full-time, Permanent
Salary:
£22,000.00-£28,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Onsite parking
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Experience:
- service advisor: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
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