Service Advisor - Dungannon, United Kingdom - EM Recruitment

Tom O´Connor

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Tom O´Connor

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Description

Service Advisor

Dungannon

Permanent
**Mon

  • Friday**
    £22k Neg bonus OTE 28/30K

About the role
You will welcome all customers to the department, organise department bookings for service

  • The role also involves prospecting for Service Work to encourage customers of special offers available to them.
  • You will also carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department
  • This role requires you to promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time
  • This role involves coordinating with the Sales teams, Workshop, Parts and Service
  • This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager._
  • The company reserves the right to expand the short listing criteria to facilitate the short listing process_

Essential criteria

  • At least 2 years' experience in a similar role
  • Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
  • Excellent organisation and time management skills
  • Proficient IT Skills
  • A full driver's licence as driving duties are involved

Desired criteria

  • Knowledge of vehicle parts would be advantageous
  • Knowledge of Kerridge / Keyloop
  • Excellent Customer Service Skills

Job Types:
Full-time, Permanent


Salary:
£22,000.00-£28,000.00 per year


Benefits:


  • Company pension
  • Cycle to work scheme
  • Free parking
  • Onsite parking
  • Private medical insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Experience:

- service advisor: 1 year (required)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

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