Compliance Product Support Analyst - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Bloomberg Vault is an integrated compliance and surveillance solution designed to help global financial service customers meet their regulatory obligations and business standards.

Vault enables firms to capture, control, archive, reconstruct, and analysetheir trades, e-communications, social channels, and voice across the entire trading life-cycle on a real time or historic basis.

What's the role?
The BVAULT Support team is a part of the Bloomberg Enterprise Services department.

The role of a Support Analyst is to provide excellent customer service to a large global client base, track market and product usage trends, drive developments in conjunctionwith business managers and engineers and seek revenue generation opportunities for Sales and Account Management.

We work in a very fast paced environment, where prioritisation and operational excellence is key. Things move fast, and we want people who willenjoy working in this environment and feed off the energy.

As a representative on this team, your day to day will consist of managing client support cases, participating in working groups to optimise internal and client facing processes, involvement in sales campaigns to increase adoption and finding creative solutionsfor client issues that concern complex 3rd party set ups.

We'll trust you to:

Serve as a liaison between customers, sales and product departments to address customer requests on BVAULT
Take ownership of escalated customer issues and formulate next steps to bring them to resolution
Spot market and product usage trends to increase revenue opportunities for Sales and Account Management
Think outofthebox in finding new solutions to provide better services to our customers
Identify opportunities to improve efficiencies and/or enhance the customer experience

You'll need to have:

2 to 5 years of experience working in financial Services or a Technology company
Previous support experience in a client facing environment (sales support, customer support, etc.)
Experience in project management
Strong organisational skills and attention to detail
Passion for technology and product workflows
Demonstrated continuous career growth within an organisation

We'd love to see:

Fundamental awareness of technical constructs such as FTP sites, data ingestion and encryption/decryption

If this sounds like you:

Bloomberg is an equal opportunity employer and we value diversity at our company.

We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin,race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, orany other classification protected by applicable law.