Resident Involvement Officer - Kent, United Kingdom - MMP Consultancy

MMP Consultancy

Verified Company

Kent, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

MMP Consultancy is currently recruiting an enthusiastic Resident Involvement Officer to join a Housing Association on a permanent basis, in Kent.

Responsibilities:

Delivery of an effective scrutiny function
Explore new ways to engage with residents to ensure involvement is diverse and inclusive.
Keep accurate records of involvement activities.
Provide reports of activities and support the resident involvement manager in the creation of reports for the Executive Team and Board.
Monitor and update budget records, to ensure they remain accurate and up to date.
Review of policies, procedures and other documents related to resident involvement.
Raise the profile of resident involvement across the business and build positive relationships with teams, supporting them to design, facilitate and evaluate informal and formal consultations with residents.
Deal with enquiries from residents in accordance with policies and procedures, seeking guidance when necessary.
Keep up to date with key sector issues at a regional and national level.

Requirements:

Experience of researching, planning, delivering, and evaluating projects and events.
The ability to understand performance information and related data.
Experience and understanding of volunteer management and/or customer engagement.
Understanding of the value and process for resident or customer involvement in service improvement.
Knowledge of the key issues in the social housing sector and related regulatory frameworks.
Excellent organisational and administrative skills and a good eye for detail.
Excellent communication skills
Ability to be flexible and adapt to a changing work environment.