Office Administrative Assistant - Leeds, United Kingdom - HVAC FM

HVAC FM
HVAC FM
Verified Company
Leeds, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Role:
Helpdesk Admin

Location:
Leeds

Salary:
£11.80 P/H

Contract:
up to 6 month Temp
I'm currently recruiting for a helpdesk admin to join a busy office in Leeds.

Covering healthcare contracts, you'll be joining a busy office and part of a wider administrative team providing support to engineers and client across the contract.

The main responsibilities of the Helpdesk Coordinator will be:

  • Log all incoming reactive jobs on the Concept system and allocate to the site team.
  • Follow up on all jobs to ensure completion within the SLA's.
  • Actively manage and monitor Web quote status, build relationship with client teams to ensure efficient processing of additional works.
  • Communicate clearly with the customer on the status of the jobs they have logged, checking that the customer is fully satisfied with the service they received.
  • Build relationships on site, with suppliers and subcontractors to assist with the delivery of a prompt and professional service to the client.
  • Produce and issue PPM's to site team.
  • Sign off all reactive and PPM's on the Concept system in a timely fashion.
  • Produce reactive and PPM reports to form part of the customer reports.
  • Liaise with the Helpdesk Lead to ensure subcontractors are scheduled to attend site to carry out Maintenance visits.
  • Perform with an understanding of business requirements and changes, ensuring continuous improvement.
  • Assist in Contract Support duties when required. This may include logging timesheets and expenses, raising purchase orders and assisting with monthly reports and contract review packs.

Job Types:
Full-time, Temporary contract

Contract length: 6 months


Salary:
Up to £11.80 per hour


Benefits:


  • Language training provided

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • No weekends
  • Overtime

Ability to commute/relocate:

  • Leeds: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:


  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

Expected start date: 04/09/2023
More jobs from HVAC FM
See all jobs of HVAC FM