Customer Service Advisor - Glasgow, United Kingdom - Tate Recruitment Limited

Tate Recruitment Limited

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

Glasgow
***Are you looking for a role where you can help people on a daily basis? Working for a company that cares about its customers in their moments of need?

Our client, who are a well-known Financial Services company, are offering the opportunity to join their business on a temporary contract with the view to going permanent

***
The key details
- £130 per day

6 month contract
Opportunity to convert to Permanent staff
Hybrid working, 2 days a week in the office.
Office based in Central Glasgow, Scotland.
Working 11am to 8pm, 5 days a week, Monday to Saturday (Every Saturday).
2nd April start date

***
What you will be doing?

Building natural rapport through great conversations with the ability to engage in a way that makes our customers feel protected and valued preventing fraud and scams
Showing great personal resilience in the face of challenging customer situations to deliver great outcomes
Championing customer experience, delivering a personal touch tailored to our customer's needs. Showing empathy and understanding, focused on the right outcome
Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development

***
What we ask from you?

Exceptional listening and communication skills with the ability to show empathy in a customer situation
Experience of working within a customer services role, previous contact centre experience is highly valuable.
Strong teamwork ethic and highly motivated.
A real desire to go aboveandbeyond for customers
Effective team working skills with a flexible, cando approach to work
Ability to grow, adapt and change accommodating business needs and priorities

Tate is acting as an Employment Business in relation to this vacancy.