Customer Service Advisor - Redhill, United Kingdom - Reed Business Support

Reed Business Support
Reed Business Support
Verified Company
Redhill, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Our client is a fantastic organisation within the financial space.

They are currently looking for
Financial Support Advisors for their customers who are in financial difficulty, you will be more than just a friendly voice to answer theirquestions; you will be an attentive listener and problem solver too.

This role is extremely rewarding as you can assist a customer with a simple query or be required to handle a more complex situation to help find a suitable solution to support their financialdifficulties, whilst protecting their information through our GDPR and data protection guidelines.

This is a varied and interactive role where no two days are the same.


Part time or full-time positions available (part time 15 hours + and FT 9-5 or 10-6) £24,000 to £26,000 DOE.


What the Customer Support Advisor will be doing:

  • Receiving incoming calls and making outbound calls to customers in arrears via our automated & manual dialling system.
  • Offering customers appropriate financial signposting, providing suitable and appropriate options, and guidance on their finance agreement
  • Negotiating affordable payment plans with customers, ensuring the best customer outcomes as defined by CONC, whilst adhering to predefined and prescriptive mandates.
  • Complying with prescribed regulatory and company policies at all times.
  • Handling each call in a professional telephone manner and having the ability to show empathy and sympathy as required.
  • Using negotiation and persuasion skills to gain customer commitment.
  • Taking ownership of queries and complaints.
  • Updating system records accordingly ensuring data is accurate and factual.
  • Administering and maintaining customer agreements
  • Identifying and reporting on vulnerability escalating to Champions as dictated by individual circumstances
  • Dealing with or escalating any identified risks in relation to risk policies and/or legislative and regulatory guidelines in accordance with the group risk framework
  • Protecting and enhancing customer and company interests
  • Being aware of latest legislation and enforcement developments in order to offer best advice to assist customer decision making process

The Customer Support Advisor would likely have:

  • GCSE or equivalent in Maths and English at grades A-C
  • Strong interpersonal skills and an excellent telephone manner
  • Ability to work well under pressure and to tight deadlines
  • Highly organised and possess strong planning skills
  • Previous call centre or call handling experience is desirable
**DON'T DELAY - APPLY TODAY
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