1st Line Ict Support Technician - London, United Kingdom - Recruitment Genius

Recruitment Genius
Recruitment Genius
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Role Overview
This employer is looking for an enthusiastic 1st Line Support Technician to join their growing team.

This is a role for a self-motivated engineer to work focusing on great customer service with excellent communication skills as well as a strong technical troubleshooting ability.

It's important that you're able to think on your feet and provide great customer service and be a reassuring presence to their clients.

A can-do attitude is absolutely essential

You should have at least 1 years' experience supporting Windows operating systems, Microsoft Office and PC building within a corporate environment.

Key Success Criteria

  • Great customer feedback
  • Completion of tasks within agreed SLAs
  • Development of own technical skills
  • Accurate recording of working time
Skills and Experience

  • Excellent verbal and written communication
  • Problem solving
  • Ability to work under own initiative and to prioritise workload
  • Microsoft Windows
  • Hardware and Software Experience
  • Ability to work effectively in a team
  • Remain productive during slow periods
Role Responsibilities

  • Providing onsite 1st line support
  • Working at customer sites as required
  • Proactive desktop monitoring
  • Daily checks
  • Hardware installation and maintenance
  • Provide out of hours support where required
Location
Based in central London you will play an important part in supporting their diverse range of clients. As well as supporting end-users on site, you will also be answering calls and providing support remotely.

There may also may be the need to occasionally work ?at sites in Oxfordshire - therefore you should be happy to travel, with expenses covered.

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