- To form part of a critical operations function that is responsible for the monitoring, availability, and performance of production services.
- Responding to stakeholder requests within agreed timescales or SLO.
- Drive automation to reduce failures, manual tasks, and therefore improving overall application performance and availability.
- Perform systems administration activities to ensure the smooth operation of applications across multiple platforms.
- Coordinate and communicate with impacted stakeholders as per incident management process.
- Demonstrate ownership of events and incidents through to restoration.
- Perform daily shift handovers to peers and management across multiple geographies.
- Support maintenance activities which impact production applications.
- Support critical systems that handle sensitive and proprietary data.
- Create, maintain, and update work instructions for troubleshooting and supporting applications.
- Contribute to the planning of application/infrastructure releases and configuration changes.
- Provide input to administering and maintaining all production environments.
- Patching and upgrade of existing applications.
- Provide feedback and coaching to upstream teams (both internal and vendors) to reduce escalations and to continually improve overall experience for customers.
- A degree in Systems Engineering, Computer Science, or related fields with related experience preferred.
- 5+ years of experience administering Linux systems.
- Strong hands-on experience of variants of Linux distros.
- 2+ years Operational experience of working with Amazon Web Services or Google Cloud Platform.
- Experience of working with an automation platform to automate repetitive actions that reduce manual effort.
- Familiarity with deployment tools such as Ansible Tower and Jenkins.
- Experience in carrying out large deployments to global infrastructure.
- Proficient with orchestration/configuration tools such as Ansible and Terraform.
- Strong working knowledge of networking, packet tracing, understanding latency and throughput in order to pinpoint or resolve application issues.
- Thorough knowledge of SMTP, TLS/SSL, DNS, LDAP, Kubernetes, and Docker containers.
- Experience of system/application administration in a distributed, customer-facing, high-availability, and large-scale environments.
- Experienced and confident in at least one scripting language such as Perl, shell, Ruby, or Python.
- Experience of tuning and optimizing monitoring systems.
- A strong team player with the ability to grasp new technologies, adapt to change in methodologies, with a focus on delivery.
- Extensive troubleshooting and problem-solving skills with respect to application technologies.
- Ability to remain calm and work well under pressure.
- A keen interest and desire to work within the security arena.
- Ability to communicate effectively at all levels up to senior management.
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Operations Site Reliability Engineer - Bristol, United Kingdom - Central Business Solutions Inc.
Description
Job Description:
The primary responsibilities include:
Professional Experience Required:
Personal Experience Required:
This role will need to participate in weekends and holidays on-call support as and when required.
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