Customer Service Advisor - Cardiff, United Kingdom - Aldermore Bank PLC

Aldermore Bank PLC
Aldermore Bank PLC
Verified Company
Cardiff, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Heard of us?
We're a nimble and ambitious financial services specialist. Backing people to fulfil life's hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance.


Now is your chance
MotoNovo Finance Customer Services team is the central contact hub for our customers.

They support our customers with anything they need by delivering first class service and ensuring fair outcomes at all times.

We pride ourselves in exceptional service and our passion for helping customers.


Our Customer Services team is dedicated to committing to our blueprint of "Back more people to go for it, in life and business".

The team is at the heart of the business, being first point of contact for all Motor servicing queries.


If you are passionate about helping others, and enjoy recognition and reward from customer testimonials and success, then a Customer Service Advisor role at MotoNovo Finance is a strong opportunity for you to enhance your skills and build your career.


The starting salary for this role is £21,750 and you have the opportunity to progress to over £25,000 by progressing through a voluntary upskilling programme.

We pride ourselves on developing individuals in their career to be the best that they can be to support our customers in all aspects, so the queries that you will handle will range from simple to complex offering a diverse yet challenging inbound telephony role.

You will have the opportunity to learn both customer and dealer servicing queries to expand your knowledge across Motor Servicing.


Our commitment to your work/life balance:

This role will be based in our Cardiff Office and you will be able to work a blend of both home and office each week once your initial training period is complete.

You'll be made to feel part of your team by all of your colleagues and have regular contact and virtual interaction whether in office or remote.

The working hours for this role are 35 hours a week with a shift pattern between 9 until 6pm Monday to Friday, so you can have weekends off to relax


What would your day look like?

  • Providing exceptional customer service by taking incoming servicing calls in a pleasant contact centre environment.
  • Take ownership of customer queries, problem solving and using initiative to encourage first call resolution.
  • Recognising and responding to customer complaints in a timely manor, supporting a resolution as effectively as possible.
  • Proactively seeking to improve processes, procedures and customer experience across all channels.
  • Working collaboratively with Customer Operations to support all customer queries.
  • Identifying customers who are vulnerable, and supporting the next steps of their journey and support needed.

Essential skills:


  • A passion for helping customers from all backgrounds with their queries.
  • Have a caring, empathetic and understanding approach to customer queries.
  • Resilient and comfortable to handle customer complaints and frustrations.
  • Experience in any form of customer service role, evidencing transferrable skills. Working previously in a contact centre is not essential for this role and we encourage all customer service experience to apply.
  • A positive attitude to supporting resolutions and change.
  • Excellent communication and interpersonal skills
  • The use of initiative, attention to detail, problem solving and collaborative working.
  • To work as a team and an individual. Taking accountability and having a proactive attitude to your development.

In return, we are proud to offer:

  • A starting salary of £21,750 with opportunity to progress.
  • 30 days annual leave excluding public holidays.
  • Highly flexible hybrid working in our Cardiff City Centre location.
  • Monday to Friday 9 until 6pm working hours, with flexible working options. Overtime opportunities are also available.
  • Private Medical & Health Insurance.
  • Extensive reward and recognition programme to support career development and recognition for hard work.


  • Enhanced parental leave

  • Up to 4 weeks paternity leave and 24 weeks paid maternity.
  • Opportunities to expand skills and knowledge across all operational areas including Dealer and Broker Operations.
  • Dedicated time to support your development i.e. Linked in Learning, PDP support.
And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.


Still Curious?


MotoNovo Finance forms an integral part of Aldermore Group, having been brought together with Aldermore Bank, under the First Rand umbrella.

Whilst our parent company operates internationally from their HQ in South Africa, we are a UK-based financial services specialist that supports our customers across a range of products and services.


Underpinned by our strategic blueprint, "backing people to fulfil life's hopes and dreams", we thrive upon saying "yes" to our customers.

Thousands of customers choose MotoNovo Finance every w
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