- Effective and timely processing & allocation of daily customer receipts
- Liaise with colleagues, clients & customers to ensure allocation of receipts
- Daily balancing of customers receipts
- Completion of Bank reconciliations as required
- Processing of cheques and unpaid items as required
- Process changes to client bank details within Dancerace system
- Dealing with general queries or other tasks as they arise
- Be an active team member to ensure that the duties of the department are covered
- Identify improvements to new and existing process procedures.
- Provide a high level of service to ensure client satisfaction and retention
- Maintain effective communication with the Team Leader /Team members to ensure that a high level of support and information is available when required.
- High level of customer satisfaction through effective quality "Right First Time Approach"
- Take ownership of personal development and training, through regular review of performance against objectives, and take responsibility for self-development.
- Opening and closing bank accounts for clients.
- Strong IT skills including working with Microsoft Office, with specific reference to excel
- Accurate processing/keyboard skills
- Comfortable to liaise by telephone as required with colleagues and external clients/customers
- Ability to working tight deadlines & working with numbers.
- Ability to manage multiple work streams simultaneously with limited supervision
- A friendly and flexible culture, the same as how we work with our customers.
- A growing organisation that means there's lots of opportunities to progress
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.
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IF Administrator - Manchester, United Kingdom - Aldermore Bank PLC
Description
Aldermore Group – why we exist
Let us tell you a bit about us
We're Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.
We thrive by saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.
Let us tell you a bit about the opportunity
As an IF Administrator you will provide a high quality service to our clients and customers, both internal and external by undertaking the necessary administrative tasks of processing & allocating of debtor receipts with completion of daily bank reconciliations. You will be part of a successful team, displaying a positive attitude and flexible approach to assigned tasks with a desire to learn. This will be achieved as part of a flexible model to support the business in meeting customer demand within agreed service levels.
To act as an ambassador of the Bank's vision to; Back more people to go for it in life and in business.
What will your day look like?
What do we expect from you?
What can you expect from us?
Still curious?
Join us and we'll make the same promises to you as a colleague, as we do to each of our customers. We're committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave.
Please note that we have a thorough referencing process, which includes criminal record checks.
