Transport Service Controller - Avonmouth, United Kingdom - Marshall Group

Marshall Group

Verified Company

Avonmouth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

An excellent opportunity has opened for a Regional Transport Service Controller working within Marshall Fleet Solutions (MFS).

This position would suit an experienced administrator looking to progress their career as well as an experienced transport service controller.

You will be reporting to the Senior Regional Service Controller, the service controller is responsible for the daily control of the service resources in order to maintain a high level of productivity, quality and repair.

Benefits:

In addition to a competitive hourly rate and overtime, we offer a range of benefits including 25 days' holiday, generous contributory pension scheme, life assurance, a wide range of product discounts, work uniform, and health benefits.

PURPOSE OF THE POSITION

Ensure the service department runs effectively whilst achieving all KPI objectives including but not limited to cost control, service compliance (service booking, breakdowns, invoicing and further work), warranty claims, productivity and full compliance to Health and Safety standards.

ESSENTIAL JOB FUNCTIONS- To promptly answer all incoming telephone calls- To allocate the appropriate engineer to fulfil customer requirements.- Minimise customers' down time by scheduling and obtaining service and repair work in support of the attainment of all service, financial and business development targets in a safe, ethical, and professional manner.

A Service Planner system is used to ensure work allocation is optimised.- Ensure purchase orders are given at the start of the job and updated as needed during the life of the job.- To ensure they is an OOH Hand over / in and to action any updates needed.- Booking the required number of services per day as per set objectives- Where needed use sub-contractors and ensure the recharge is invoiced in a timely manner.- To report daily VOR's to the Senior Service Controller- Timely processing of Service documentation to ensure smooth invoicing process.- Ensure all repairs or advisories found on service are followed through and carried out.- Invoice completed work on day of completion and at pre-agreed price for work done.- Ensure customers are updated and communicated with throughout the life of the job.- Ensure that all queries and tasks are dealt with efficiently and with professionalism.- To perform other duties appropriate to the general character of the position, as required.- Ensure that all queries and tasks are dealt with efficiently and with professionalism.- Ensure customers are updated and communicated with throughout the life of the job.- Maintain good working relationships with local suppliers to promote value for money and long term mutually beneficial partnerships.

BASIC QUALIFICATIONS- GCSC level education

ADDITIONAL LOCAL NEEDS- Holds a full UK driving license (essential)- To work at various locations if business needs dictate.

Marshall Group is an Equal Opportunity Employer

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