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    Remote Technical Support Engineer - Windermere, Cumbria, United Kingdom - Hamilton Barnes 馃尦

    Hamilton Barnes 馃尦
    Hamilton Barnes 馃尦 Windermere, Cumbria, United Kingdom

    3 weeks ago

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    Description
    1st Line Support Engineer - Education Managed IT SupportAre you passionate about leveraging technology to empower organizations and improve their operational efficiency? Do you thrive in a fast-paced environment where collaboration and innovation are key? If so, we want you to join our client's team of leading UK and Irish-wide group IT experts

    Company Overview:
    They pride themselves on enabling organizations to work smarter through technology.

    With a team of over 150 experienced staff across multiple locations, they specialise in providing the best guidance, the best technology, and the best support to help organizations achieve their goals.

    From cloud services to IT infrastructure support and hosted collaboration solutions, they offer end-to-end independent technology consultancy services.


    About the Role:

    As an Onsite Engineer, the selected candidate will be representing our client's organisation, supporting our education partner on-site as part of our Education managed IT support provisioning.

    This role is ideal for individuals with experience in IT support within an MSP environment or internal IT support teams, who are passionate about delivering exemplary customer service.

    Troubleshooting and diagnosing desktop and system problems, providing remote and in-person assistance within SLAs.
    Responding to user software or hardware queries via ticket, phone, or in person.
    Continuously improving knowledge across various software and hardware technologies.
    Reviewing weekly timesheets and KPI scorecards, assisting in monitoring tasks when required.


    Requirements:
    Minimum 1-year experience in an IT support role.
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