Customer Care Coordinator - Sunderland, United Kingdom - MTrec Recruitment

MTrec Recruitment
MTrec Recruitment
Verified Company
Sunderland, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

The Company you will be working for;

Rewards and Benefits on offer;

  • Very friendly, pleasant team based working environment with loads of help, support and training.
  • No weekend or evening working
  • Free dedicated onsite parking space and electric car charging points
  • Long service holiday scheme
  • State of the art technologies and facilities
  • Stylish and comfortable working environments and landscaped gardens
  • Lots of progression opportunities and regular working alongside company directors
  • Cycle to work scheme
  • Chosen Charity of the Year with regular opportunities to fundraise, give back and volunteer
  • Regular team socials and office events

The role you will be doing;

  • Liaise with customers daily to confirm requirements and ensure 100% customer satisfaction and processing of orders.
  • Maintain relationships with customers by providing support, information and guidance.
  • Take complaints from any customers and report them accordingly.
  • Liaise with the Transport department to ensure the prompt delivery of goods and to keep customers up to date with delivery schedules.
  • Liaise with Sales Account Managers
  • Liaise with the Operations team to communicate stock demand.
  • Support the other Customer Care Coordinators in their daytoday tasks and advise where necessary.


  • Monday

  • Thursday 8:45am 5pm Friday 9am 4pm

About you;

  • Excellent communication skills
  • Ability to manage, prioritise & complete own workload to strict deadlines
  • Team Player
  • Good IT skills
  • Ability to work under pressure
  • Excellent attention to detail
  • Accurate data input skills
  • Open to giving ideas to always be improving our services
  • Ability to problem solve
  • Good telephone manner
  • Previous administration experience desired
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