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    Quality Training Leader - London, United Kingdom - 4Healthcare

    4Healthcare
    4Healthcare London, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description
    Team Leader- Supported Pathways
    Full time Post 36 hours per week
    £42 per hour Umbrella Rates

    Manage a small caseload and lead a team of Supported Pathway Officers and Caretaker in providing the safe smooth daily running of a Supported Housing service.

    Oversee the safety and move on of all residents, working closing with support agencies to ensure that necessary support is agreed so they can move on successfully and sustain their tenancies.

    Demonstrate detailed knowledge and awareness of relevant legislation and issues relating to vulnerable adults, for example Housing, Health and Social Care, homelessness, rough sleeping, immigration, welfare benefit and embed and utilise psychologically informed practice throughout the hostel service, in the delivery of case management, training and staff management.

    Work with other team leaders and across all hostels to ensure staff provide a consistent customer focussed high-quality service across all supported hostels.

    Ensure that staff understand the principles of trauma informed care and the impact of Adverse Childhood Experiences and that they carry out client centred key- working, high quality risk assessment and support planning.

    Work with the Supported Pathways manager to manage activities, resources, people and information through innovative and robust performance management techniques in order to facilitate and continually improving service.

    Monitoring of rent and service charge accounts for the hostel, undertaking all aspects of arrears recovery on accounts up to and including legal actions in relation to the hostels and maximising residents income and benefits
    Monitoring of rent and service charge accounts for the hostel, undertaking all aspects of arrears recovery on accounts up to and including legal actions in relation to the hostels and maximising residents income and benefits

    Regular Liaison with DWP, Adult Social Services, GPs, hospitals and other health agencies to ensure that residents receive necessary and appropriate support and services.

    Knowledge of the impact of Adverse Child Experiences and the principles of Trauma Informed Care when dealing with homeless people who have complex needs.

    Knowledge of the relevant legislation and the available support in relation to single homeless adults including Homelessness, the Care Act and Housing
    Experience of working with homeless people with complex support needs
    Experience of risk assessment, keyworking and support planning
    To be flexible and willing to work weekends and bank holidays.
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