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    Commis Chef - Southampton, United Kingdom - Novotel Southampton

    Novotel Southampton
    Novotel Southampton Southampton, United Kingdom

    3 weeks ago

    Default job background
    Full time Tourism / Travel / Hospitality
    Description

    Position Overview

    • Having completed and apprenticeship and/or achieved trade recognition a Commis Chef works as part of the kitchen team. Engaged in cooking, baking, pastry cooking or butchering duties.
    • This position involves food preparation and presentation with flair for breakfast, lunch and dinner for A la Carte, room service, functions and buffet service.
    • Maintain a clean and hygienic work environment whilst ensuring a product of high quality and presentation standards.
    • Demonstrate commitment to customer service for internal and external customers.

    Main responsibilities

    Duties

    • Prepare and present menu items showing variety and flair, within the cost margins specified by the hotel.
    • Ensure strict stock rotation and minimum wastage. Have stock control procedures implemented and maintained.
    • Order necessary foods according to proposed business demands. Consult with Executive Chef for guidance and authorisation of order.
    • Liaise with Restaurant employees regarding the availability of menu items, additions to the menu and any relevant changes.
    • Work with and co-ordinate the work of apprentices in the preparation and production of food as required.
    • Prepare and ensures availability of misen place as required.
    • Keep all working areas clean and tidy. Ensure all equipment is maintained, serviced and cleaned. Report any problems to the Executive Chef.
    • Assist and liaise with chef on duty as required.

    Talent & Culture Responsibilities

    Assist the Kitchen Management Team in the following:

    • Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
    • Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
    • Effectively use the results of 'Guest Book' and guest questionnaires to improve product and service delivery.
    • Openly communicate with staff ensuring daily operational demands are met

    Health & Safety

    • Notify your Manager of any reason you may not be capable of performing your tasks safely.
    • Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.
    • Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.
    • Attend and actively participate in all WH&S training required of you by the Hotel.
    • Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form.
    • Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
    • Work cohesively in conjunction with the hotel's rehabilitation program, as required.
    • Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.
    • Be fully conversant with departmental fire and evacuation procedures.
    • Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your Supervisor and record on appropriate maintenance report form.
    • Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturers specifications.

    Systems & Procedures

    • Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
    • Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
    • Complete all duties, and ensure a concise hand over.

    Customer Relations

    • Provide efficient, friendly and professional service to all guests.
    • Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
    • Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
    • Work together with trust so that colleagues and management meet the goals of the department/Hotel.
    • Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
    • Take every opportunity to be a "salesperson" by active selling of special promotions and facilities available within the Hotel.
    • Implement the Accor values and Accor customer vision to 'Offer the Best Service to Our Customers'.

    Other

    • Take responsibility to ensure all required tasks are completed accurately and within given time frames.
    • Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
    • Abide by Accor policy on EEO and Harassment in the workplace.
    • Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
    • Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
    • Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
    • Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.

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