Customer Care Coordinator - Bathgate, United Kingdom - Pettigrew Recruitment Group Ltd

Pettigrew Recruitment Group Ltd

Verified Company

Bathgate, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you passionate about providing excellent customer service and driven by high standards?

We are excited to be recruiting for a Customer Care Coordinator to join our client's dedicated team in their Bathgate offices.

As a result of internal promotion, we are looking for a capable and organised individual to take on this varied and challenging role within an established team.

The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.

Reporting into the Customer Care Manager, this role will include:

Providing an effective support function to our homeowners.
Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures.
Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs.
Responding to incoming communications from homeowners in accordance with company guidelines.
Issuing works orders to maintenance operatives and subcontractors and monitoring progress through to completion.
Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team.
Carrying out general administration duties.

What we need from you?

Previous Customer Care experience within a fast paced and busy environment.
Experience within the housing or construction industry is desired but not essential.
The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills.
You must be IT literate, with a good working knowledge of Word, Excel and Outlook.
Knowledge of COINS is an advantage but not essential as training will be provided.

This is an opportunity for you to realise your full potential through industry-leading training and clearly signposted career paths. This developer promotes an environment where hard graft and team spirit means real variety, satisfaction and rewards.

Ready to get started? Reach out to Sam for more information.

Benefits: