- Manage process of client service delivery, adhering to standardized Group policies and procedures and to agreed service standards;
- Understand the client's business and their requirements (operational and other);
- Proactive engagement with Claim Advocates and Sales team;
- Build constructive client and 3rd party relationships with assigned portfolio of clients and associated Underwriters;
- Ensure that the claims process for portfolio clients is managed within defined KCO targets, ensuring timely delivery of KCOs;
- Manage and resolve client / carrier internal day-to-day queries;
- Ensure all Financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring;
- Where appropriate, provide input on corrective action required to enhance process performance at an appropriate level;
- Ensure adherence to Group policies and procedures, including all WEM and other regulatory requirements;
- Maintain knowledge of accounts, market developments and claims specific changes;
- Notification to insurers / reinsurers on receipt of advice of claim, responding where required – working with Mumbai colleagues in delivery;
- Ensure the prompt resolution of market-related loss issues and queries;
- Negotiate and drive forward claims settlements with insurers / reinsurers, based on technical and market knowledge;
- Provide input to resolution of complex claims;
- In the event of high profile claims, work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate;
- Monitor underwriter / reinsurer and service provider performance and take appropriate action as required to guarantee the client's best interests;
- Provide input to and reference the Willis Quality Index, as appropriate and required.
- Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register.
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Claims Handler
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Motor Claims Handler
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XL Catlin Ipswich, United Kingdom**Flexible Work Eligible**: Flexible Work Schedule · **DISCOVER your opportunity** · - This is _a regulated role under the Central Bank of Ireland's Fitness and Probity regime._ · At AXA XL our claims division are at the very heart of our insurance organisation. We look for innov ...
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Claims Handler Finex Claims Operations
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WTW Ipswich, United KingdomWe are seeking to recruit a Claims Handler to join our FINEX Team in Claims Operations. · The position will be based in our Ipswich office but will require daily interaction with colleagues in Ipswich, London, Mumbai and other regional offices as well as with our clients and carr ...
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Ad Claims Handler
5 days ago
Gallagher Ipswich, United Kingdom**Accidental Damage Claims Adjuster** · - You will be reporting directly to your team leader and managing and handling accidental damage claims whilst adhering and complying with Gallagher Bassett procedures. _ · **Primary Responsibilities**: · - Review and record claims on our i ...
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Ad Claims Handler
16 hours ago
Gallagher Bassett International Ltd Ipswich, United Kingdom**Accidental Damage Claims Adjuster** · - You will be reporting directly to your team leader and managing and handling accidental damage claims whilst adhering and complying with Gallagher Bassett procedures._ · **Primary Responsibilities**: · - Review and record claims on our in ...
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Ad Claims Handler
2 days ago
Gallagher Bassett International Ipswich, United Kingdom**Accidental Damage Claims Adjuster** · - You will be reporting directly to your team leader and managing and handling accidental damage claims whilst adhering and complying with Gallagher Bassett procedures._ · **Primary Responsibilities**: · - Review and record claims on our in ...
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Large Loss Claims Handler
2 days ago
Employment Specialist Ipswich, United Kingdom Full timeA rapidly growing Insurance organisation, who are market leaders, are looking for an experienced Motor Claims Handler who can manage some of their largest claims, often of millions of pounds in value. · To be able to confidently manage technically complex and often contentious cl ...
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Accidental Damage Claims Handler
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Gallagher Bassett International Ipswich, United Kingdom**Accidental Damage Claims Handler** · - You will be reporting directly to your team leader and managing and handling accidental damage claims whilst adhering and complying with Gallagher Bassett procedures._ · - Based within our Ipswich Office, this role is suited to an individu ...
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Claims Handler
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KNOWLES ASSOCIATES Colchester, United KingdomKnowles Fleet is a fast growing, progressive vehicle fleet management and administration company working with public and private sector clients across the UK, and we've got an exciting opportunity for a Motor Claims Handler to join our talented team. · Based in our accident manag ...
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Claims Handler
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Claims Crime Prevention Team Handler
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LV= General Insurance Ipswich, United KingdomLV=GI have a fantastic opportunity for a Motor Claims Crime Prevention Consultant to join our family of accomplished people in the Crime Prevention Teams. This role will be working from the Leeds, Ipswich or Bournemouth offices with the opportunity to work from home with days per ...
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Claims Handler
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Davies Group Colchester, United KingdomDavies are looking to recruit for our DMU (Repair Management Team) team in Colchester. Previous claims handling experience is desirable, but not essential as full training is provided. We are looking for people with a confident telephone manner who are used to a busy working envi ...
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Claims Handler
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Davies Group Colchester, United Kingdom**Hours of Work - 4 on 4 off basis, 36hrs per week** · To succeed in this role, you will be a great communicator, dedicated to providing a professional and empathetic service to our customers. In addition, to providing exemplary customer service, you will have previous experience ...
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Commercial Claims Handler
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Trainee Claims Handler
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Davies Group Colchester, United KingdomThis is an exciting opportunity to join our Motor Claims team based at our Colchester office as a **Trainee Claims Handler within Our Motor Academy.** · We will put you through a comprehensive training programme and support your ongoing development, focussing on your career aspir ...
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Motor Claims Handler
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OneClaim Limited Witham, United Kingdom**About us** · We are innovative, data-driven and engaging. · Our work environment includes: · - Modern office setting · - Growth opportunities · - On-the-job training · - Third Party intervention and repairs · - Credit Hire Oversight · - Personal Injury (OIC & MOJ) · - Solicitor ...
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Finex Claims Handler - Ipswich, United Kingdom - WTW
Description
The Company
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at .
The Business
Corporate risk and broking
We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results.
The Role
Deliver high quality Claims Service to all clients, putting the interests of clients and the integrity of the market at the heart of the way you do business. Ensuring Key Client Outcomes are delivered to pre-defined service standards. A Senior Claims Handler position within Property & Casualty Claims, responsible for servicing claims on a portfolio of accounts.
Principal Duties/Responsibilities
Operational Delivery
Other
