Neighbourhood Officer - Coventry, United Kingdom - Citizen

Citizen

Verified Company

Coventry, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Basis:
Full Time

Work pattern:
Monday to Friday, 37 hours per week

Type:
Permanent & Fixed Term Roles

We are brave, we are ambitious, we are honest, and we are Citizen*Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas.

As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area.

In housing you can make a real difference, the role of Neighbourhood Officer will involve:

Overseeing tenancy management and estate issues
Dealing with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi agency work to resolve issues
Dealing with sensitive safeguarding matters
Carrying our regular block and estate inspections
Involvement in the management of new build properties for all tenancy management issues
Conducting tenancy reviews for all properties within the allocated patch
Reviewing service charges and depreciation

As Neighbourhood Officer, we need you to have:

Ability to carry out interviews to discuss sensitive customer issues
Excellent I.T Skills
Ability to develop successful professional relationships with partners to achieve positive outcomes
Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
Ability to adapt positively to change and be resilient to challenges
Highly selfmotivated and to be able to act with integrity
Current clean driving licence and access to a car

We would be _excited_
if you have:

Experience working with a Social Housing Provider or similar customer facing role
Ability to be innovative and look for ways to improve customer experience

Our people are everything and we offer:

Opportunities for salary progression, which is directly linked to performance reviews
Additional bolt on to salary for OOH and late shift rotation
Vehicle provided for work use and commute
IT equipment to allow some optional home working

- 'Live work better' scheme which actively encourages work-life balance

Annual leave starts at 25 days per year, increasing with length of service
Enhanced family leave

Company Pension

Citizen matches up to 10%
If part of the pension scheme you are entitled to Life cover (three times your annual salary)
Organisational Sick Pay (benefit increases with length of service)
EAP a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
Medicash scheme which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
Organisational Sick Pay (benefit increases with length of service)
Recognition through our Employee Excellence Awards
Representation opportunities on our Staff Consultative Forum
Access to Citizen's Wellbeing platform
Employee Excellence Awards (winners receive extra days annual leave that year)
Occupational Health
We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect.

As part of our recruitment process, we carry out robust safeguarding checks.

Closing date:
Wednesday 5th July 2023
**Interview date: TBC