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Operations or Senior Operations Analyst - Milton Keynes, Buckinghamshire, United Kingdom - Summer-Browning Associates Ltd
Description
We are looking for a Senior Operations Analyst to work within the public sector.Location:
Hybrid working – Milton Keynes
~12 Hour shifts
~ Working 7 Days & 7 Nights over a 4 week pattern
About the role :
You will be responsible for performing in-depth technical investigation, diagnosis and resolution of incidents and service requests that could not be resolved by 1st line Analysts.
Essential Skills:
The ideal candidates will hold Active DV clearance and have a proven Senior Operation Analytical background, with the following skills/ experience:
Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines.
Knowledge of technical WINTEL.
Experience of Incident Management.
Experience Apple Mobile Phone / Apple Business Manager.
Experience of 365 Desktop (Intune / EPM) Cloud.
Experience of Managing Modern Desktops - MD 101.