Office & Bookings Administrator - Leighton Buzzard, United Kingdom - The IAA

The IAA
The IAA
Verified Company
Leighton Buzzard, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The Company
The Installation Assurance Authority (formerly CIGA) have operated for over 27 years.

As a Group of companies we employ over 50 full time staff and have supported installers and homeowners since 1995.

We provide a quality assurance framework giving homeowners and stakeholders the confidence that insulation work is carried out to the highest standards.

"Right First Time" is fundamental to everything we do


Our values are:
-
Quality
  • We will exemplify our Right First Time ethos and encourage our members to do the same

-
People first
  • We will recognise that our people are our greatest resource and invest in both their development and mental/health and wellbeing

-
Innovation
  • We will actively encourage innovation at all levels and be receptive to new ideas

Administrations:


  • Answering telephones as first point of contact, dealing with queries or redirecting as appropriate.
  • To support with incoming training enquires and managing course bookings including joining instructions and follow on communication
  • Booking appointments with home owners and maintaining calendars
  • Maintaining filing systems (manual and electronic).
  • General administration support.
  • Handling inbound and outbound post.
  • Any other duties reasonably expected by your Line Manager
  • Photocopying of documentation.
  • Follow all IAA CS Procedures and processes relevant to your role.

Knowledge, Skills and experience:


  • Good telephone manner.
  • IT literate with excellent keyboard skills, Experience of using MS Office programmes and databases.
  • Excellent written and verbal communication.
  • Able to work under pressure, organise and set priorities to meet deadline whilst remaining responsive, calm and attentive to client needs.
  • Flexible and willing to work autonomously within set competences when circumstances require.
  • Can work independently and as part of a team.
  • Proven track record working within an administrative role.

Communication/Relationships:


  • Communicate and work closely with managers and colleagues
  • Keep up to date with new development and changes at The IAA CS
  • Through your work support IAA CS goals and business objectives

Job Type:
Permanent


Salary:
£21,601.25-£23,279.29 per year


Benefits:


  • Casual dress
  • Company events
  • Company pension
  • Free parking
  • Private dental insurance
  • Private medical insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Work Location:
In person
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