Jobs

    Customer Service Executive - Kingston Upon Thames, United Kingdom - Page Personnel Secretarial & Business Support

    Page Personnel Secretarial & Business Support
    Page Personnel Secretarial & Business Support Kingston Upon Thames, United Kingdom

    2 weeks ago

    Page Personnel  background
    permanent Customer Service / Support
    Description

    We are currently seeking a Quality & Customer Service Executive with at least 1 year of experience in Customer Services and a strong passion for food quality.

    Job Title: Quality & Customer Service Executive

    Company: A well-established company in Kingston

    Description

    • Handling customer inquiries via phone and email
    • Recording and maintaining complaints database
    • Conducting investigations and resolution of complaints
    • Analyzing complaint trends
    • Managing insurance and supplier credit claims
    • Assisting in product recalls and withdrawals
    • Completing supplier questionnaires and customer forms
    • Ensuring validity of supplier certifications
    • Promoting continuous improvement within the quality team
    • Assisting with cross-functional requests

    Profile

    • 1+ years' experience in Customer Services
    • Knowledge of food manufacturing and QA/QC systems is a plus but not required

    Job Offer

    �? Join a fast-growing business dedicated to serving people & the planet

    ?? Work with a friendly and enthusiastic team in a vibrant office environment

    �? Located by the riverside near Kingston upon Thames with convenient access to the town center and train station (also close to Hampton Wick station). On-site parking available.

    ?? Enjoy flexible work hours (start between am finish between 4.30-6pm)

    ?? Hybrid work model (3 days in the office and 2 days remote)

    ?? Growth opportunities and skill development as the company expands

    ?? Access to free product samples and participation in new product testing

    ?? Get a 25% discount on all our food products at trade prices



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