- Handling customer inquiries via phone and email
- Recording and maintaining complaints database
- Conducting investigations and resolution of complaints
- Analyzing complaint trends
- Managing insurance and supplier credit claims
- Assisting in product recalls and withdrawals
- Completing supplier questionnaires and customer forms
- Ensuring validity of supplier certifications
- Promoting continuous improvement within the quality team
- Assisting with cross-functional requests
- 1+ years' experience in Customer Services
- Knowledge of food manufacturing and QA/QC systems is a plus but not required
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Customer Service Executive - Kingston Upon Thames, United Kingdom - Page Personnel Secretarial & Business Support
![Page Personnel background](https://contents.bebee.com/companies/gb/page-personnel-secretarial-business-support/background-Do4yn.png)
Description
We are currently seeking a Quality & Customer Service Executive with at least 1 year of experience in Customer Services and a strong passion for food quality.
Job Title: Quality & Customer Service Executive
Company: A well-established company in Kingston
Description
Profile
Job Offer
�? Join a fast-growing business dedicated to serving people & the planet
?? Work with a friendly and enthusiastic team in a vibrant office environment
�? Located by the riverside near Kingston upon Thames with convenient access to the town center and train station (also close to Hampton Wick station). On-site parking available.
?? Enjoy flexible work hours (start between am finish between 4.30-6pm)
?? Hybrid work model (3 days in the office and 2 days remote)
?? Growth opportunities and skill development as the company expands
?? Access to free product samples and participation in new product testing
?? Get a 25% discount on all our food products at trade prices