Underwriting Team Leader - West Midlands (Region), United Kingdom - Davies Resourcing

Davies Resourcing

Verified Company

West Midlands (Region), United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Founded over 20 years ago, Our client has enjoyed a consistent level of growth, and as a successful and dynamic MGA, currently work wit a network of 650 broker partners across the UK.

An exciting and progressive opportunity has arisen for a Commercial Insurance Underwriting Team Leader, where you will be responsible for leading and motivating individuals to become a highly performing team.

You will pro-actively manage resource in a hybrid role, creating new ways of working and streamlining current processes to improve service levels to our customers.

Expected to lead training needs analysis of your team and source appropriate solutions and drive development by supporting your team members aspirations.

You will lead by example and drive and support change, including new processes, products and incentives.

Support company KPI's and Objectives by ensuring your teams are performing in line with the Business Plans and manage performance and conduct related issues.

Conduct monthly 121's, Bi-yearly appraisals, and other formal meetings such as Return to Work forms, Probations and Performance Improvement plans and deal with high level complaints.

Deputise for the Underwriting Service Manager.

You must be friendly but strong, enthusiastic, energetic, naturally innovative, passionate and eager to develop others to the standards in which the business aspire to.

It is essential you have an excellent work ethic as well as excellent communication andcustomer service skills.

Key Responsibilities:

Reviewing workloads and ensuring all KPI's are on track and being achieved
Reviewing Resource capability and arranging relevant training and meetings
Conducting monthly 121's and proactively dealing with the admin
Formal and informal meetings with your team and various parts of the business
Build relationships with stakeholders and team members
Authorising holiday
Updates on development progression with support to your people to drive this forward
Dealing with escalated complaints
Performance management (disciplinary, sickness, lateness, general behavioural issues)
Ad-Hoc Operational tasks assigned by your line manager
Providing performance or behavioural related feedback to individuals
Driving incentives to optimise performance
Work allocation
Communicating any service/business related updates
Streamlining current processes and innovation ideas to better the business

To be successful and be given consideration, You WILL have the following:

A minimum of 2 years Team Leading experience within an Insurer, MGA, or Broker (ideally with a DA)
A broad knowledge of Commercial Insurance products/classes of business
Proficient in dealing with Word, Excel and PowerPoint
High Attention to detail
Excellent organisation skills for themselves and others
Excellent verbal and written communication skills
Good judgement
Ability to use initiative and works well under pressure
Ability to innovate, and improve current working processes
Experience in people management, including but not exhaustive to: 121's, Appraisals, Probations, Training needs analysis, driving staff to achieve targets and goals, time management, work allocation, Disciplinary procedure, Sickness/Lateness issues, conductissues, Performance Improvement Plans, Resource and Managing change effectively
Analysis of MI and ability to use and transfer information to collate data and better the service offering
Ability to communicate effectively regardless of message or feedback