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Woking

    Computational Designer, Innovation - Woking, Surrey, United Kingdom - McLaren Motorsport & Automotive

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    Description
    McLaren Automotive exists to create breath-taking performance road cars.
    It takes a community to do what we do. McLaren Automotive commits to equal opportunity for all.

    Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special.

    This is an exciting opportunity to play a key role in the future of McLaren Aftersales during a period of rapid and exciting business growth.

    Our vision is to ensure owning a McLaren is an extraordinary experience.

    Assist the Warranty & Campaigns Manager in leading the Aftersales field campaign (FCR) and safety committee processes ensuring successful and timely delivery of business-critical campaigns and recalls.

    Support the Warranty & Campaigns Manager in ensuring all recalls and campaigns are carried out within the global Retailer network in line with stringent legislative frameworks.

    Work with the wider McLaren functions and stakeholders at all levels, including Client Services, Regional Teams, Parts Operations, Marketing, Legal, P.R and Quality.

    Take ownership of Technical Support quality concerns identified, reporting to Quality and escalating to reach resolution.

    Previous experience in the Automotive sector either within a technical support or quality role, or prestige vehicle dealership (5 years minimum) ideally involving campaign / recall processes.

    IMI recognised training in hybrid/electric vehicle systems an advantage.
    Advanced computer skills – Microsoft Office suite. Power BI and Power Automate an advantage.
    Comfortable working with data and possessing good analytical skills.
    Proven technical experience and knowledge of modern vehicle electrical, mechanical and body systems (included but not limited to: CAN / BUS / ODB, multi-cylinder turbocharged engines, twin clutch transmission, active suspension systems, carbon fibre composites)
    Flexible and adaptable
    Willingness to travel occasionally in-line with business requirements.
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