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Dance Base seeks Bookings and Front of House Manager, Scotland - Edinburgh, United Kingdom - Disability Arts
Description
People love Dance Base (we have a 4.9* review average on Google) and our front of house team are central to this, welcoming people seven days a week from morning to night. We aim to be accessible to all, and our team provide the warmest of welcomes to everyone who visits regardless of their background, taking into account the various needs that different people have.
The Bookings & Front of House Manager is responsible for managing our Front of House team to present the public face of Dance Base to ensure the safety and security of all visitors to the building and that all visitors and customers receive a welcome, friendly and efficient service in person or online.
The role is also responsible for effective processing and reporting of sales and other payments in online and face to face booking systems, as well as being a key holder for the building.
This post is line managed by the Chief Executive but will work closely with the Artistic Director and Programme Team, as well as working collaboratively with the Facilities Manager, and other staff as appropriate. The post line manages the Deputy Bookings and Front of House Manager and the Support Officer, as well as a team of Bookings and Front of House Assistants and Duty Managers on permanent and casual worker contracts.
This is an exceptional opportunity for a customer service manager to lead a team to provide excellent service and support to our customers, participants, artists and audiences to ensure that Dance Base is a welcoming and inclusive space.
Skills and experience:
We are looking for a responsible, dedicated, and enthusiastic customer service manager who is driven to
create a warm, welcoming and safe space for all. The selected individual will have a great eye for detail
and the ability to create and embed effective and efficient systems and processes at a consistently high
standard.
Essential:
• Experience working with box office, CRM and/or booking systems
• Experience of setting and delivering excellent standards of customer service with a wide variety
of people
• Experience of managing staff and the ability to inspire and motivate a team
• Experience of working effectively under high-pressure conditions
• Experience of key-holding responsibilities
• Able to work on a shift basis, including evenings and weekends
Desirable:
• A knowledge of and interest in dance and/or the arts
• Knowledge of MindBody bookings system
• Knowledge of Red 61's VIA ticketing software
• Office and administration experience
• Ability to work flexibly across a wide job scope
• First Aid Qualification
For the full job pack and application form, please visit the website.
The closing date for applications is Sunday 12 May 2024 at 5pm. Interviews will be held between 20 and
23 May 2024.
Dance Base seeks Bookings and Front of House Manager, Scotland professionals in Edinburgh
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Tanguy & Gina
Domestic couple