Senior Technical UX Writer - Edinburgh, United Kingdom - Trustpilot

Trustpilot

Verified Company

Edinburgh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us.

Do you want to join us at the heart of trust?:

At Trustpilot, we communicate with millions of consumers and businesses across the world each day.

Our commitment to our users is reflected in our aim to craft UX copy that is clear, engaging and to the point, in order to guide them through our product.

To assist us on our way, we're looking for a Senior Tech UX Writer to join our UX team.

As a Senior Tech UX Writer, you'll spearhead content design for our business product.

You'll enable businesses both big and small to learn from feedback, grow their brand, showcase their reputation, and utilize Trustpilot to the fullest.

As an integral part of the team, you'll collaborate closely with a fellow Senior UX Writer, as well as Product Designers and Researchers.

Your colleagues know what you do and value your expertise.

You'll provide your expert input to co-create innovative, data-driven, and informed experiences-all the while ensuring the Trustpilot voice is embedded in everything from titles to tooltips.

You'll also work with other stakeholders in Product, Engineering, Legal, and Brand, to ensure UX copy balances user needs with other business goals.

What you'll be doing:

Write technical specifications for API products
Plan, write, and refine American English content for user flows across Trustpilot's business products
Collaborate with a fellow Senior UX Writer and product teams to shape experiences, by creating useful content that assists users complete their tasks
Work with Product Designers and Researchers to investigate problems. Invoke a sense of others' experiences and use data to inform content choices and solve them
Use, uphold, and develop tone and voice content standards and design system. Understand how to use them and assist others in referencing them
Be a strong voice for UX writing throughout the product development process, ensuring the copy is considered from start to finish
Promote the UX writing perspective to showcase its value across Trustpilot (including discovery, workshops, deep dives, maintenance, etc.)
Explore a range of options—from plain to playful—when drafting copy and articulate the tradeoffs of each

Who you are:

Bachelor's degree in Writing, English, UX Design, Information Architecture, HCI, Journalism, or a related field
Proven experience writing content for web or mobile as a UX Writer, Content Designer, Content Strategist, or similar
Experience in Technical Writing
Advanced English language skills
Familiarity with design and research toolsFigma, Miro, UserTesting, or similar.
Experience guiding colleagues in UX writing best practices and establishing UX writing consistency
Familiarity with researchinformed content design

What's in it for you:

A range of flexible working options to dedicate time to what matters to you
Competitive compensation package + bonus
28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
Pension and life insurance
Health cash plan, online GP, 24/7 Employee Assistance Plan
Full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave
Season ticket loan and a cycle to work scheme
Central office location complete with all the snacks and refreshments you can ask for
Regular opportunities to connect and get to know your fellow Trusties, including companywide celebrations and events, ERG activities and team socials
Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.

Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot.

We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties.

So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you

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About Trustpilot:

At Trustpilot, we're passionate about our mission to offer a free and open to all review platform, built on collaboration.

For consumers, we're a place to connect with and influence businesses. For companies, we're a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.

We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changi