Customer Service Representative - Bodmin, United Kingdom - Winners Recruitment

Winners Recruitment
Winners Recruitment
Verified Company
Bodmin, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Customer Service Assistant

Location:
Bodmin, Cornwall

Salary:
£22,000 - £23,000 per annum


Are you a customer-focused individual with excellent communication skills and a passion for promoting products and assisting customers? If so, we have an exciting opportunity for you to join our team as a Customer Service Assistant in Bodmin.


Responsibilities:


  • Provide exceptional customer service by addressing inquiries, resolving issues, and offering product information.
  • Process customer orders and ensure accuracy in order entry.
  • Maintain a thorough understanding of our product range to effectively communicate their benefits and features.
  • Act as a key point of contact for customers, fostering positive relationships and enhancing customer satisfaction.
  • Collaborate with team members to ensure customer inquiries and issues are handled promptly and professionally.
  • Keep accurate records of customer interactions and order details.
  • Assist in identifying potential sales opportunities and forwarding leads to the sales team.
  • Continuously improve product knowledge and customer service skills through training and development.

Requirements:


  • Previous experience in customer service, sales, or a related role is preferred but not mandatory.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and customer relationshipbuilding abilities.
  • Basic computer skills and familiarity with CRM software is a plus.
  • Highly organized and detailoriented.
  • Positive attitude and a willingness to learn.
  • Ability to work independently and as part of a team.
  • A genuine passion for providing exceptional customer service.

Benefits:


  • Competitive salary between £22,000 £23,000 per annum.
  • Comprehensive training and development opportunities.
  • Friendly and supportive work environment.
  • Opportunities for career growth within the company.
  • Employee discounts on our products.
  • 28 days of paid annual leave.

Job Types:
Full-time, Permanent


Salary:
£22,000.00-£23,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Bodmin, Cornwall: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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