Eye Clinic Liaison Officer - Tooting, United Kingdom - Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust

Verified Company

Tooting, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Eye Clinic Liaison Service bridges the gap between local hospital services and the community to service users who are partially sighted and severely sight impaired.

This post holder will cover the clinical services at Moorfields at St Georges Hospital, Tooting and associated sites.

Working closely with clinicians and the volunteers from the Friends of Moorfields the post holder will provide initial emotional support for patients coming to terms with their diagnosis, support patients who are newly diagnosed with low vision, deteriorating vision, visual impairment and impending visual impairment.

The Eye Clinic Liaison Officer and volunteers will also provide essential support to those patients with established visual impairment who would benefit from such assistance.

The Eye Clinic Liaison Officer will help to assess the patient's needs and provide relevant advice and information.

The post holder will be responsible for facilitating the registration of patients as sight impaired or severely sight impaired.

To manage and prioritise referrals
To take up referrals to the service and assist with service provision and the processing of referrals to the appropriate resource
Where needs are identified which are not specifically connected to an individual's visual impairment identify the route and signpost and refer on to other services.
To clearly record the outcome of the assessments in a concise and professional manner.
To ensure that uptodate and accurate records of all patients seen by the team are maintained.

Moorfields is the leading provider of eye health services in the UK and a world-class centre of excellence for ophthalmic research and education.

We have a reputation, developed over two centuries, for providing the highest quality of ophthalmic care.

Our 2,300 staff are committed to sustaining and building on our pioneering legacy and ensuring we remain at the cutting edge of developments in ophthalmology.

If you join us, you will be joining our mission to be the leading international centre in the care and treatment of people with eye disorders, driven by excellence in research and education.

As well as doctors and nurses, we employ people in a wide range of careers related to eyes - optometrists, orthoptists, dispensing opticians,and technicians - as well as back office staff in administration, finance, HR and IT.

Provide advice, information, practical and emotional support to adults of all ages affected by sight loss, and their families and carers.
Offer an initial screening of needs and if necessary and consented with the service user signpost and refer to a wide range of services and organisations to meet their needs.
Act as a key contact person to support clients, family members and carers to navigate their way through the variety of information and advice available, and to ensure that they are able to access relevant support services at all stages of sight loss.
Develop excellent working relationships with different internal clinical groups
Nurses, health care assistants, optometrists, consultants and establish referral routes to and from internal departments.
Develop excellent working relationships with external departments

- local authorities, sensory impairment, sight loss charities, community support groups, and establish referral routes to and from external departments.

Act as a key information and advisory link in the certification and registration process for blind and partially sighted people as well as promoting the benefits of certification to the eye clinic staff.
Provide supervision and guidance for the volunteers on a daily basis
Facilitate quarterly volunteer meetings arranging external speakers from sight loss charities
Introduce and maintain patient support groups liaising with local charities
Introduce and facilitate patient education events with the support from the ECLO coordinator.
Attend and provide updates at team meetings, ECLO network meetings, divisional meetings, training events and take responsibility for maintaining own continuing professional development.
Attend clinical audit meetings/ steering groups/ forums, and other events to promote the benefits of the ECLO service to eye clinic staff and social care professionals.
Collate and maintain accurate client records and to input quality data using common data collection tools and databases. Whilst ensuring to maintain confidentiality of all people who access the service and patient records are in line with appropriate data protection legislation.
Ensure safeguarding risks and regulations are understood, applied and managed in line with the Moorfields Safeguarding policies.
To empower patients so that they can prioritise their own needs
To work to set KPI's and provide updates on performance against these
To support with service developments associated with patient experience and support available to patients.